Maintenance Engineer

StepStone Hospitality; Rocky Mount, Northern (NC, KY); Hybrid; USD 34,000 - 46,000; Full time

Job summary

StepStone Hospitality in Rocky Mount, NC seeks a Maintenance Technician to perform routine maintenance and repairs on hotel systems, including electrical, plumbing, and related tasks. You will replace AC filters and maintain cooling towers and boilers to ensure guest comfort and uptime.

The role includes pool area maintenance, handling guest inquiries professionally, and reporting maintenance information in line with company policies.

Qualifications

• Lift up to 70 pounds.
• Perform bending, stooping, reaching, and manual dexterity tasks.
• Push, pull, or carry equipment weighing up to 70 pounds.
• Required skills in hearing, writing, and typing.

Responsibilities

• Perform routine maintenance and repairs on hotel systems, including electrical and plumbing tasks.
• Replace air conditioner filters and maintain AC units, cooling towers, and boilers.
• Maintain the pool area with proper chemical balancing, cleaning, and safety.
• Address and resolve guest inquiries, complaints, or requests in a courteous, timely, and professional manner.
• Contribute to guest satisfaction by providing high-quality product and exceptional service through employee development.
• Communicate effectively in English with guests, associates, and vendors.
• Accurately report maintenance-related information and adhere to all company policies.

Skills

Lifting up to 70 lbs

Physical tasks (flexibility)

Pushing/Pulling 70 lbs

Hearing, writing, typing

Job description

Description

• Perform routine maintenance and repairs on hotel systems, including electrical, plumbing, minor painting, and other related maintenance tasks.
• Replace air conditioner filters and maintain air conditioning units, cooling towers, and boilers to provide heating, cooling, and hot water for guests.
• Maintain the pool area by ensuring proper chemical balancing, cleaning, and safety.
• Address and resolve guest inquiries, complaints, or requests in a courteous, timely, and professional manner.
• Contribute to improving guest satisfaction by providing a high-quality product and exceptional service through employee development.
• Communicate effectively in English with guests, associates, and vendors to ensure smooth operations.
• Accurately report maintenance-related information and adhere to all Stepstone and Doubletree West Palm Beach Airport policies and procedures.
• Participate in required meetings to stay updated on hotel needs and improvement strategies.

Requirements

• Ability to lift up to 70 pounds.
• Ability to perform physical tasks such as bending, stooping, reaching, and manual dexterity.
• Ability to push, pull, or carry equipment weighing up to 70 pounds.
• Required skills in hearing, writing, and typing.

Additional Responsibilities:

• Demonstrate knowledge of all hotel departments and their functions.
• Familiarity with federal, state, and local health, safety, and legal regulations.
• Strong mathematical and computer skills.