Maintenance Coordinator- Administrative

Daikin Comfort; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Daikin Comfort is seeking a Preventive Maintenance Coordinator to schedule and confirm maintenance visits. You will work closely with customers and area dispatchers to ensure quality scheduling and service delivery.

The ideal candidate should be legally authorized for employment in the United States and possess strong skills in Excel and Google Sheets. Responsibilities include creating inspection lists, responding to customer inquiries, and assisting the Customer Service Department.

Qualifications

• Legally authorized for employment in the United States.
• Strong communication skills to respond to customer inquiries timely.
• Proficient in Excel and Google Sheets for scheduling and reporting.

Responsibilities

• Schedule and confirm Preventive Maintenance visits.
• Create PM inspection lists using Smart Lists.
• Manipulate data in Excel for scheduling.

Job description

The Preventive Maintenance Coordinator is responsible for scheduling and confirming our Preventive Maintenance visits with all customers. To act as a liaison between our customers and area dispatchers to assure quality customer service scheduling.

Essential Duties And Responsibilities

• Create an accurate PM inspection list each month using various Smart Lists.
• Manipulate data in various excel spreadsheets to facilitate scheduling
• Research and verify accurate belt and filter quantities for each PM Maintenance Inspection
• Schedule inspections on the graphic scheduling board based on hours per inspection, geography and workload
• Research and analyze account history to accurately assign future maintenance
• Respond to all emails and voicemails in a timely manner to assure customer satisfaction
• Back up to our Customer Service Department
• Assist with special projects as needed
• Create, compile and export databases containing scheduling and tasking information for maintenance. Including, visual reports for active contract base, utilizing applications such as GP and Excel daily.
• Develop maintenance visit routes (Google Maps) and respond to technician needs throughout the day.
• Maintain a "distributor appointment record" via Google Sheets to minimize ordering distraction.
• Collaborate with management and sales representatives to modify daily routes in order to accommodate the needs of customer.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.