Maintenance Coordinator

CS Outsource; United States; Remote; CLP 10,000,000 - 16,000,000; Full time

Job summary

CS Outsource is seeking a Maintenance Coordinator to oversee maintenance requests, coordinate vendors and technicians, and ensure swift resolution of property issues. The ideal candidate will have experience in property management, facilities coordination, or home services, and can manage multiple requests concurrently.

The role requires strong communication, organization, and the ability to work independently in a remote environment.

Qualifications

• 2+ years in maintenance coordination or related role, including property management or facilities coordination.
• Experience coordinating contractors, handymen, plumbers, electricians, HVAC techs, and other vendors.
• Strong communication and follow-up skills required.
• Excellent organizational and time-management abilities.
• Ability to prioritize multiple work orders by urgency and impact.
• Comfort handling emergency maintenance situations.
• Attention to detail and solid documentation skills.
• Proficiency with Google Workspace and property management/work-order software.
• Ability to work independently in a remote environment.
• Strong English communication skills, both written and verbal.

Responsibilities

• Receive, review, and track maintenance requests from tenants, guests, managers, and internal teams.
• Coordinate repairs with technicians, contractors, and vendors.
• Schedule appointments and provide access information to vendors.
• Follow up on open work orders to meet timelines.
• Handle urgent maintenance according to procedures.
• Communicate clearly with all stakeholders during repairs.
• Obtain and compare estimates; escalate high-cost repairs as needed.
• Maintain records of work orders, invoices, photos, estimates, and repairs.
• Monitor recurring issues and suggest preventative maintenance.
• Coordinate property access and vendor instructions.
• Update property management systems and internal tracking sheets.
• Ensure completed work meets quality standards before closing requests.

Skills

Maintenance coordination

Property management

Facilities coordination

Vendor coordination

Communication

Organization

Time management

Prioritization

Emergency handling

Documentation

Independent work

English communication

Tools

Google Workspace

Property management software

AppFolio

Buildium

Propertyware

Rent Manager

Yardi

Guesty

Hostaway

Job description

We are looking for an organized and proactive Maintenance Coordinator to oversee maintenance requests, coordinate vendors and technicians, and ensure property issues are resolved quickly and efficiently.

The ideal candidate has experience in property management, short-term or long-term rentals, facilities coordination, or home services, and is comfortable managing multiple maintenance requests at the same time.

Key Responsibilities

• Receive, review, prioritize, and track maintenance requests from tenants, guests, property managers, and internal teams.
• Coordinate repairs with maintenance technicians, contractors, and vendors.
• Schedule appointments and ensure vendors have the necessary information and access.
• Follow up on open work orders and ensure issues are resolved within expected timelines.
• Handle urgent and emergency maintenance issues according to established procedures.
• Communicate clearly with tenants, guests, property managers, and vendors throughout the repair process.
• Obtain and compare estimates when required and elevate higher-cost repairs for approval.
• Maintain accurate records of work orders, invoices, photos, estimates, and completed repairs.
• Monitor recurring maintenance issues and identify opportunities for preventative maintenance.
• Coordinate property access, lockbox/entry information, and vendor instructions.
• Update property management systems and internal tracking sheets.
• Ensure completed work meets quality expectations before closing maintenance requests.

Requirements

• 2+ years of experience in maintenance coordination, property management, facilities management, or a related role.
• Strong experience coordinating contractors, handymen, plumbers, electricians, HVAC technicians, and other vendors.
• Excellent communication and follow-up skills.
• Strong organizational and time-management abilities.
• Ability to prioritize multiple work orders based on urgency and impact.
• Comfortable handling emergency maintenance situations.
• Strong attention to detail and documentation skills.
• Proficiency with Google Workspace and property management/work-order software.
• Ability to work independently in a remote environment.
• Strong English communication skills, both written and verbal.

Preferred Experience

• Experience with short-term rentals (STR), vacation rentals, or long-term rentals (LTR).
• Experience with property management platforms such as AppFolio, Buildium, Propertyware, Rent Manager, Yardi, Guesty, Hostaway, or similar systems.
• Experience coordinating maintenance for multiple properties.
• Knowledge of common residential maintenance issues, including HVAC, plumbing, electrical, appliances, locks, and general repairs.

What We’re Looking For

We need someone who is responsive, organized, solution-oriented, and excellent at follow-through. You should be comfortable taking ownership of a maintenance request from the moment it is reported until the issue is fully resolved.

If you have strong maintenance coordination and property management experience and enjoy keeping operations running smoothly, we’d love to hear from you.