Maintenance Coordinator

CS Outsource; Puerto Rico; Remote; USD 42,000 - 65,000; Full time

Job summary

CS Outsource is seeking an organized Maintenance Coordinator to oversee maintenance requests, coordinate vendors, and ensure rapid, quality resolution of property issues.

The ideal candidate will have experience in property management, rentals, facilities coordination, or home services, and can manage multiple requests simultaneously in a remote environment.

Qualifications

• 2+ years of experience in maintenance coordination, property management, facilities management, or a related role.
• Strong experience coordinating contractors, handymen, plumbers, electricians, HVAC technicians, and other vendors.
• Excellent communication and follow-up skills.
• Strong organizational and time-management abilities.
• Ability to prioritize multiple work orders based on urgency and impact.
• Comfortable handling emergency maintenance situations.
• Strong attention to detail and documentation skills.
• Proficiency with Google Workspace and property management/work-order software.
• Ability to work independently in a remote environment.
• Strong English communication skills, both written and verbal.

Responsibilities

• Receive, review, prioritize, and track maintenance requests from tenants, guests, property managers, and internal teams.
• Coordinate repairs with maintenance technicians, contractors, and vendors.
• Schedule appointments and ensure vendors have the necessary information and access.
• Follow up on open work orders and ensure issues are resolved within expected timelines.
• Handle urgent and emergency maintenance issues according to established procedures.
• Communicate clearly with tenants, guests, property managers, and vendors throughout the repair process.
• Obtain and compare estimates when required and escalate higher-cost repairs for approval.
• Maintain accurate records of work orders, invoices, photos, estimates, and completed repairs.
• Monitor recurring maintenance issues and identify opportunities for preventative maintenance.
• Coordinate property access, lockbox/entry information, and vendor instructions.
• Update property management systems and internal tracking sheets.
• Ensure completed work meets quality expectations before closing maintenance requests.

Skills

Vendor coordination

Facilities management

Communication

Organization

Time management

Emergency response

Google Workspace

Remote work

English proficiency

Tools

AppFolio

Buildium

Yardi

Rent Manager

Guesty

Hostaway

Google Workspace

Job description

We are looking for an organized and proactive Maintenance Coordinator to oversee maintenance requests, coordinate vendors and technicians, and ensure property issues are resolved quickly and efficiently.

The ideal candidate has experience in property management, short-term or long-term rentals, facilities coordination, or home services, and is comfortable managing multiple maintenance requests at the same time.

Key Responsibilities

• Receive, review, prioritize, and track maintenance requests from tenants, guests, property managers, and internal teams.
• Coordinate repairs with maintenance technicians, contractors, and vendors.
• Schedule appointments and ensure vendors have the necessary information and access.
• Follow up on open work orders and ensure issues are resolved within expected timelines.
• Handle urgent and emergency maintenance issues according to established procedures.
• Communicate clearly with tenants, guests, property managers, and vendors throughout the repair process.
• Obtain and compare estimates when required and escalte higher-cost repairs for approval.
• Maintain accurate records of work orders, invoices, photos, estimates, and completed repairs.
• Monitor recurring maintenance issues and identify opportunities for preventative maintenance.
• Coordinate property access, lockbox/entry information, and vendor instructions.
• Update property management systems and internal tracking sheets.
• Ensure completed work meets quality expectations before closing maintenance requests.

Requirements

• 2+ years of experience in maintenance coordination, property management, facilities management, or a related role.
• Strong experience coordinating contractors, handymen, plumbers, electricians, HVAC technicians, and other vendors.
• Excellent communication and follow-up skills.
• Strong organizational and time-management abilities.
• Ability to prioritize multiple work orders based on urgency and impact.
• Comfortable handling emergency maintenance situations.
• Strong attention to detail and documentation skills.
• Proficiency with Google Workspace and property management/work-order software.
• Ability to work independently in a remote environment.
• Strong English communication skills, both written and verbal.

Preferred Experience

• Experience with short-term rentals (STR), vacation rentals, or long-term rentals (LTR).
• Experience with property management platforms such as AppFolio, Buildium, Propertyware, Rent Manager, Yardi, Guesty, Hostaway, or similar systems.
• Experience coordinating maintenance for multiple properties.
• Knowledge of common residential maintenance issues, including HVAC, plumbing, electrical, appliances, locks, and general repairs.

What We’re Looking For

We need someone who is responsive, organized, solution-oriented, and excellent at follow-through. You should be comfortable taking ownership of a maintenance request from the moment it is reported until the issue is fully resolved.

If you have strong maintenance coordination and property management experience and enjoy keeping operations running smoothly, we’d love to hear from you.