Maintenance and Support Engineer

Experteer Italy; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A global leader in technology and innovation, Diebold Nixdorf is searching for a Maintenance and Support Engineer to provide top-notch technical support across software applications. This role involves troubleshooting incidents, ensuring customer satisfaction, and driving resolution efforts, all while working collaboratively with various teams to meet service level agreements. Join a diverse and dynamic organization committed to fostering inclusion and growth.

Qualifications

• Minimum 2-4 years of relevant experience in Maintenance and Support Engineering.
• Professional experience with SQL at an advanced level.
• Good business English skills (written and spoken).

Responsibilities

• Handles support requests ensuring they are resolved within SLAs.
• Facilitates joint resolution with development and support teams.
• Manages incident ownership and communication with customers.

Skills

SQL

Problem Solving

Customer Service

Communication

Education

Diploma or equivalent work experience

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

We are looking for Maintenance and Support Engineer who will provide technical support across DN software applications, deliver enterprise level assistance to customers by analyzing, researching, diagnosing, troubleshooting incidents and identifying solutions to resolve functional / system issues. You will work closely with customers throughout the process to gather necessary details, drive incident resolution to meet SLAs and follow-up to ensure successful completion and customer satisfaction.

Responsibilities

• Handles or assists with most support requests; additional responsibilities include: Ensuring requests are accounted for in established service level agreements (SLAs) and are addressed, analyzed and resolved in a timely and accurate manner
• Facilitating joint resolution and testing with the development team, M&S team members and others as required to meet customer and SLA expectations / requirements
• Incident ownership, monitoring, tracking and communication
• May provide technical advice and support for less experienced team members
• Facilitates requests escalated from M&S team customers and other support teams
• Joins bridge calls with customer in order to request additional information and / or inform about tickets status and progress
• Responsible for clear communication with other involved teams with other internal and external support and development teams (including product development / engineering)

Required Qualifications

• Diploma or equivalent work experience required
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Maintenance and Support Engineering
• Professional experience with SQL at an advanced level
• Good business English skills (Written and spoken)

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation

The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fuelled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

*Diebold Nixdorf is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our job’s alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**

We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be foundhere -https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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Full time
Posting Date: 2025-06-24