Maintenance and Quality Assurance Manager (MQAM)

mainline; Greenville (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full-time

Benefits package

Life insurance

Career development

Unlimited PTO

Holidays

Job summary

Mainline LLC in Greenville/Spartanburg, SC seeks an experienced Maintenance & Quality Assurance Manager to oversee fiber network reliability, maintenance, and QA across our infrastructure. This role leads preventive and corrective maintenance, QA inspections, field audits, contractor performance, and documentation to ensure top-tier service and safety.

The ideal candidate has strong fiber knowledge, OSP construction experience, and proven leadership, organizational, troubleshooting, and

Qualifications

• 5+ years in telecommunications, fiber optics, outside plant, network maintenance, construction, or related field.
• 2+ years supervisory or management experience.
• Strong understanding of fiber networks and OSP facilities.
• Experience troubleshooting fiber network issues and coordinating restoration.
• Quality assurance, field inspections, audits, or construction/maintenance QC experience.
• Reading fiber network maps, drawings, splice diagrams, and engineering docs.

Responsibilities

• Manage maintenance programs for fiber outside plant including underground and aerial facilities, cabinets, handholes, pedestals, and splices.
• Establish maintenance schedules, procedures, and performance standards.
• Monitor outages, trouble tickets, repeat failures; identify root causes and corrective actions.
• Coordinate emergency restoration to minimize downtime.
• Ensure maintenance work is documented and within SLA.
• Collaborate with Network Operations, Engineering, Construction, Customer Service, and Field Ops to resolve issues.
• Develop and maintain QA standards for fiber maintenance and field operations.
• Conduct regular field inspections/audits of fiber facilities, repairs, and workmanship.
• Verify compliance with specs, standards, and best practices.
• Identify deficiencies and drive corrective actions; track recurring quality issues.
• Maintain quality metrics and report to senior management.
• Lead, coach, and develop maintenance and quality personnel and field resources.
• Set expectations for productivity, safety, documentation, and customer service.
• Manage daily assignments, staffing, and escalation; provide technical guidance.
• Promote accountability, continuous improvement, safety, and excellence.
• Manage contractor and vendor performance; audits and corrective actions.

Skills

Fiber optics

Leadership

Troubleshooting

Documentation

Quality assurance

Communication

Problem-solving

Education

Bachelor's degree in telecommunications or related

Tools

OTDR

Job description

About Mainline, LLC

At Mainline LLC, our core values—Clients, Community, and our Team—define who we are and guide our mission. We excel in delivering fiber infrastructure solutions with a commitment to efficiency, transparency, and unparalleled value for our Clients. We understand that our work not only impacts infrastructure but also shapes our Clients' brand reputation on a larger scale. Our Community Pillar is central to our service philosophy; we believe in making a positive difference in the communities we serve. We recognize that our greatest asset is our people—the Mainline Team. We are dedicated to cultivating a safe, healthy, and productive work environment that empowers our team to thrive.

At Mainline, we truly value our people as the heartbeat of our organization. Their passion and dedication drive the exceptional service we provide to our clients. With a steadfast focus on their safety, well-being, and productivity, we continually refine our service delivery approach. This dedication is what sets us apart. That is the Mainline Way!

Why Mainline?

• Excellent company culture!
• Full Time
• Full Benefits Package (Mainline LLC contributes 75% of the premiums for employee health coverage and 50% for dependent family members' health coverage).
• Company Paid Life Insurance
• Career Development & Advancement Opportunities
• Unlimited Paid Time Off
• Holidays

About the role

JOB DESCRIPTION

We are seeking an experienced and highly motivated Maintenance & Quality Assurance Manager (MQAM) to oversee the maintenance, reliability, and quality of our fiber telecommunications network and associated infrastructure throughout the Greenville/Spartanburg, South Carolina area.

The MQAM will lead efforts to ensure our fiber network is maintained to the highest standards of reliability, performance, safety, workmanship, and customer satisfaction. This position will manage preventive and corrective maintenance activities, quality assurance inspections, field audits, contractor performance, and maintenance documentation.

The ideal candidate combines strong knowledge of fiber optic networks and outside plant (OSP) construction with excellent leadership, organizational, troubleshooting, and quality-control skills.

KEY RESPONSIBILITES

Maintenance & Network Reliability

• Manage preventive, predictive, and corrective maintenance programs for fiber optic outside plant, underground and aerial facilities, cabinets, handholes, pedestals, splice enclosures, and related network infrastructure.
• Establish maintenance schedules, priorities, procedures, and performance standards.
• Monitor network outages, trouble tickets, repeat failures, and service-impacting issues; identify root causes and implement corrective actions.
• Coordinate emergency restoration and repair activities to minimize customer downtime and network impact.
• Ensure maintenance activities are properly documented and completed within established service-level expectations.
• Work closely with Network Operations, Engineering, Construction, Customer Service, and Field Operations teams to resolve network issues.

Quality Assurance

• Develop and maintain quality assurance and quality control standards for fiber network maintenance and field operations.
• Conduct regular field inspections and audits of fiber facilities, repairs, splicing, construction, restoration, and workmanship.
• Verify compliance with company specifications, engineering standards, applicable codes, and industry best practices.
• Identify deficiencies and drive corrective actions through completion.
• Track recurring quality issues and develop preventive measures to improve network reliability and reduce repeat failures.
• Maintain quality metrics and provide regular reports to senior management.

Leadership & Team Management

• Lead, coach, and develop maintenance and quality personnel, technicians, and field resources.
• Establish clear expectations for productivity, workmanship, safety, documentation, and customer service.
• Manage daily assignments, workload priorities, staffing requirements, and escalation procedures.
• Provide technical guidance and support for complex fiber and outside plant issues.
• Promote a culture of accountability, continuous improvement, safety, and operational excellence.

Contractor & Vendor Management

• Manage and evaluate third-party contractors performing maintenance, restoration, inspection, and repair work.
• Ensure contractors meet company quality, safety, productivity, and documentation requirements.
• Perform contractor audits and address performance deficiencies.
• Assist with contractor selection, performance evaluations, and corrective action plans.

Safety, Compliance & Documentation

• Ensure maintenance and field activities comply with company safety policies and applicable federal, state, and local requirements.
• Promote safe work practices involving aerial facilities, underground utilities, traffic control, confined spaces, and electrical hazards.
• Maintain accurate maintenance records, inspection reports, outage documentation, photographs, and asset information.
• Ensure GIS, network records, work orders, and maintenance documentation accurately reflect field conditions.
• Support audits and investigations related to safety, quality, customer-impacting events, and network performance.

QUALIFICATIONS

Required:

• 5+ years of experience in telecommunications, fiber optics, outside plant, network maintenance, construction, or a closely related field.
• 2+ years of supervisory or management experience.
• Strong understanding of fiber optic networks, including aerial and underground OSP facilities, fiber splicing, closures, terminals, handholes, pedestals, and related infrastructure.
• Experience troubleshooting fiber network issues and coordinating restoration activities.
• Demonstrated experience with quality assurance, field inspections, audits, or construction/maintenance quality control.
• Strong understanding of fiber testing and documentation, including OTDR and optical power testing.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Ability to read and interpret fiber network maps, construction drawings, splice diagrams, and engineering documentation.
• Valid driver's license and ability to travel throughout the service territory as needed.

Preferred:

• Bachelor's degree in telecommunications, engineering, construction management, business, or a related discipline; equivalent industry experience will be considered.
• Experience with FTTH/GPON/XGS-PON or similar broadband fiber networks.
• Experience with GIS, network management, work-order, or asset-management systems.
• Fiber optic certifications such as CFOT or equivalent.
• Experience managing both company employees and outside contractors.
• Knowledge of NESC, OSHA, MUTCD, utility-pole, and applicable telecommunications construction/maintenance standards.

WORK ENVIRONMENT

This is a field-oriented management position requiring regular travel throughout the Greenville/Spartanburg, SC service area. The MQAM should be comfortable working in both an office and outdoor field environment and may occasionally be required to respond to significant network outages or emergency restoration events outside normal business hours.

The position may involve exposure to weather conditions, construction environments, traffic, aerial facilities, underground utilities, and other typical telecommunications field conditions.

Travel Required

Up to 75%

Equal Opportunity Employer

Mainline LLC is proud to be an equal opportunity employer and provides consideration for employment to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by federal, state, or local anti-discrimination laws.