Maintenance Administrator

ADP, Inc.; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Paid holidays

401(k)

Job summary

Mediate Management Company, Inc. in Boston, MA seeks a Maintenance Administrator to manage work orders, coordinate field dispatch, and support maintenance, cleaning, and snow operations. You will handle inquiries from clients and property managers with professional communication and accurate clerical work.

The role emphasizes service excellence, timely issue resolution, and strong organizational skills. On-site, full-time position with benefits and standard office duties included.

Qualifications

• Experience administering maintenance service calls and dispatching technicians preferred.
• Proficiency in written and verbal communication, computer literacy, and detailed clerical record-keeping.

Responsibilities

• Receive, record, and distribute work orders.
• Relay messages to field personnel via phone and Service Fusion.
• Enter accurate information in Service Fusion and maintain records.
• Order materials and supplies; post material receipts to work orders.
• Maintain files for cleaning, maintenance, snow, and construction.

Skills

Microsoft Office

Communication

Customer service

Time management

Attention to detail

Problem solving

Phone & email handling

Independent work

Tools

Service Fusion

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Maintenance Administrator

Full-Time Boston, MA, US

3 days ago Requisition ID: 1154

Salary Range: $25.00 To $27.00 Annually

About us

We are a growing property management company, celebrating our 40 th year of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Maintenance Administrator to join the MMC Team!

Candidates with prior experience administering maintenance service calls and dispatching technicians are highly preferred!

The position is administrative and requires proficiency in written and verbal communication, computer literacy and the ability to perform detailed clerical work and record keeping for our busy maintenance division to assist our maintenance, cleaning, and snow departments.

Our maintenance administrative team members are the first point of contact for client inquiries and deliver outstanding solutions-based service, develop strong working relationships with clients (internal and external) and learn to understand what our clients need and how we can help them. The maintenance administrative team works with our clients and property managers to ensure that common questions and concerns are handled in a timely manner by providing support, research, and issue resolution. This position is critical to the overall client experience.

Duties include but are not limited to:

• Receive, record, and distribute work orders
• Relay messages and special instructions to service personnel in the field via phone and our Service Fusion software program
• Enter accurate and complete information in Service Fusion
• Order materials and supplies as requested
• Post material receipts to work orders
• Maintain cleaning, maintenance, snow, and construction files
• Maintain vehicle maintenance records
• Operate standard office equipment such as computers and copiers

Position Requirements:

• Satisfactory background check
• Proficiency with Microsoft Outlook, Word, and Excel
• Effectively and concisely present information and respond to questions from clients, property managers and office team
• Must be flexible and willing to work extended hours if needed
• Manage time effectively and adapt quickly to changing priorities
• Attention to detail and organizational skills
• Strong interpersonal and business communication skills
• Analytical skills to gather and interpret lengthy information from clients
• Promptly handle telephone and email messages in a fast-paced office environment
• Ability to work independently with some direction (self-motivated and proactive)
• Ability to solve problems and follow through
• $25-27/hour, commensurate with experience
• Medical and dental benefits start on the first day of employment
• Paid time off and paid holidays
• Ability to enroll in the 401(k) Profit Sharing Plan after meeting eligibility requirements
• On-site parking available
• Office work environment

We sincerely appreciate your interest in employment with Mediate Management Company, Inc. Please rest assured that your application materials have been received. Due to the high volume of response, we are unable to individually acknowledge the receipt of every application or phone call regarding the process. We carefully screen all applications and select candidates whose qualifications best meet our needs. You will be contacted if you are selected to continue in the recruitment process.