Mainframe VTAM Engineer — Network & Incident Lead

Truist; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k plan

Medical insurance

Dental insurance

Paid vacation

Job summary

Truist in Charlotte, NC is seeking a Technical Support Specialist to resolve complex technical issues for its network applications. The ideal candidate will have a bachelor's degree and five years of experience in development or application support, with skills in project management and problem-solving. Responsibilities include performing troubleshooting and issue diagnosis, managing service tickets, and mentoring less experienced teammates. The role offers competitive benefits including medical, dental, and a 401k plan.

Qualifications

• Bachelor's degree and five years of experience in development or application support.
• In-depth knowledge in information systems and ability to identify and apply best practices.
• Ability to solve complex problems by applying best practices.

Responsibilities

• Performs problem tracking, diagnosis and root-cause analysis.
• Responds to issues in a timely manner via incidents or service tickets.
• Documents all relevant end-user interactions and steps taken to resolve incidents.

Skills

Problem-solving

Project management

Technical support

Communication

Mentoring

Education

Bachelor's degree and five years of experience

Tools

VTAM/Network

IBM Mainframe

TCP/IP Experience

Omegamon

Job description

Truist in Charlotte, NC is seeking a Technical Support Specialist to resolve complex technical issues for its network applications. The ideal candidate will have a bachelor's degree and five years of experience in development or application support, with skills in project management and problem-solving. Responsibilities include performing troubleshooting and issue diagnosis, managing service tickets, and mentoring less experienced teammates. The role offers competitive benefits including medical, dental, and a 401k plan.