Mainframe VTAM Engineer - Remote - Multiple locations

Truist; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k plan

Medical insurance

Dental insurance

Paid vacation

Job summary

Truist in Charlotte, NC is seeking a Technical Support Specialist to resolve complex technical issues for its network applications. The ideal candidate will have a bachelor's degree and five years of experience in development or application support, with skills in project management and problem-solving. Responsibilities include performing troubleshooting and issue diagnosis, managing service tickets, and mentoring less experienced teammates. The role offers competitive benefits including medical, dental, and a 401k plan.

Qualifications

• Bachelor's degree and five years of experience in development or application support.
• In-depth knowledge in information systems and ability to identify and apply best practices.
• Ability to solve complex problems by applying best practices.

Responsibilities

• Performs problem tracking, diagnosis and root-cause analysis.
• Responds to issues in a timely manner via incidents or service tickets.
• Documents all relevant end-user interactions and steps taken to resolve incidents.

Skills

Problem-solving

Project management

Technical support

Communication

Mentoring

Education

Bachelor's degree and five years of experience

Tools

VTAM/Network

IBM Mainframe

TCP/IP Experience

Omegamon

Job description

Resolves complex technical issues for Truist's Network applications.

Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration‑related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1, TN-2, E‑3, O‑1, or future sponsorship for U.S. lawful permanent residence status.).

Essential Duties And Responsibilities

• Performs problem tracking, diagnosis and root‑cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long‑term improvements.
• Documents all relevant end‑user interactions and steps taken to resolve incidents.
• Has occasional contact with end‑users.
• Communicates status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Applies in‑depth knowledge of application support and an understanding of best practices.
• Typically leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

Qualifications

Required Qualifications

• Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
• In‑depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications

• VTAM/Network, IBM Mainframe
• VTAM / SNA (EE Configurations) / TCP/IP Experience
• Encryption and certificate management
• Familiarity with network security protocols (IPSec, AT‑TLS, SSH) and network monitoring (Omegamon, NetMaster, Traces)
• Experience with logical connectivity between applications and mainframe subsystems
• Knowledge of Coupling facility support, High Availability and Automation
• Familiarity with parallel sysplex (GDPS), IBM System utilities
• Bachelor's degree and six years of experience or work experience equivalent.
• Banking or financial services experience
• Rotation of on‑call support and occasional weekend work.

Other Job Requirements / Working Conditions

Sitting

Frequently (25% - 50% of the time)

Lifting

Up to 25 lbs.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 25%

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

EEO Statement

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work.