Mainframe Support Engineer — L2/L3, SLA-Driven

RZS Recruitment; Salt Lake City (UT); On-site; USD 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an individual for a support role focusing on mainframe applications. This position requires a Bachelor's degree and 5-7 years of experience with JCL and Cobol. The role includes resolving critical business issues, ensuring timely issue resolution, and supporting operations across various financial services applications. Candidates must also be willing to work shifts and possess strong communication skills necessary to liaise with business and technical users.

Qualifications

• 5-7 years mainframe experience required.
• Experience with Adabas/Natural is a plus.
• Willingness to work late shifts and weekends.

Responsibilities

• Provide excellent support to business users on critical issues.
• Ensure issues are resolved within defined SLAs.
• Perform detailed analysis and documentation of issues.

Skills

Mainframe experience in JCL and Cobol

Production IT support experience

Support for Linux/Java based applications

Ability to work under pressure

Communication Skills

Education

Bachelor's Degree

Tools

ServiceNow

Job description

A recruitment agency is seeking an individual for a support role focusing on mainframe applications. This position requires a Bachelor's degree and 5-7 years of experience with JCL and Cobol. The role includes resolving critical business issues, ensuring timely issue resolution, and supporting operations across various financial services applications. Candidates must also be willing to work shifts and possess strong communication skills necessary to liaise with business and technical users.