Mainframe Application Support Lead

247Hire; North Dakota; On-site; USD 110,000 - 150,000; Full time

Job summary

247Hire is seeking a Mainframe Application Support Lead to oversee production support for critical mainframe apps. You will guide incident resolution, RCA, and improvements across COBOL, JCL, Natural, ADABAS, DB2, VSAM, CICS, and batch environments.

Responsibilities include coordinating with business users, developers, and operations, ensuring SLA adherence, and driving automation and operational efficiency. A strong background in mainframe tech and leadership is essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of experience in Mainframe Application Development, Production Support, or Application Maintenance roles.
• Strong hands-on experience with COBOL, JCL, Natural, ADABAS, DB2, VSAM, CICS, and batch processing environments.
• Proven experience in application troubleshooting, incident management, and production support.
• Strong understanding of mainframe application architecture, transaction processing, and batch operations.
• Experience analyzing and resolving production issues related to application code, databases, and interfaces.
• Knowledge of z/OS, TSO/ISPF, SDSF, JES2/JES3, and related mainframe technologies.
• Experience with incident, problem, change, and release management processes.
• Strong analytical, debugging, and problem-solving skills.
• Excellent communication, stakeholder management, and leadership abilities.

Responsibilities

• Lead the day-to-day support and maintenance of mainframe applications in production environments.
• Manage application incidents, service requests, problem tickets, and production support activities.
• Provide technical leadership for troubleshooting issues involving COBOL, JCL, Natural, ADABAS, DB2, VSAM, CICS, and batch processing.
• Analyze application failures, performance issues, abends, and data-related problems and drive resolution.
• Coordinate with business users, developers, infrastructure teams, and operations teams to resolve production issues.
• Perform root cause analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Monitor application health, batch processing, transaction performance, and service availability.
• Support application deployments, releases, and change implementations while ensuring minimal business disruption.
• Review and optimize application performance, batch schedules, database access, and resource utilization.
• Ensure adherence to SLA commitments, operational procedures, and support standards.
• Maintain application support documentation, operational runbooks, and knowledge repositories.
• Identify opportunities for automation, process improvements, and operational efficiencies.

Skills

COBOL

JCL

Natural

ADABAS

DB2

VSAM

CICS

Batch processing

Incident management

Leadership

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

z/OS

TSO/ISPF

SDSF

JES2/JES3

Rexx

Job description

Job Summary:

The Mainframe Application Support Lead is responsible for leading the support and maintenance of business-critical mainframe applications. The role oversees production support, incident resolution, root cause analysis, and application stability across technologies including COBOL, JCL, Natural, ADABAS, DB2, VSAM, CICS, and batch processing environments. The individual ensures timely resolution of application issues, minimizes business impact, and drives continuous improvement in application support services.

Key Responsibilities:

• Lead the day-to-day support and maintenance of mainframe applications in production environments.
• Manage application incidents, service requests, problem tickets, and production support activities.
• Provide technical leadership for troubleshooting issues involving COBOL, JCL, Natural, ADABAS, DB2, VSAM, CICS, and batch processing.
• Analyze application failures, performance issues, abends, and data-related problems and drive resolution.
• Coordinate with business users, developers, infrastructure teams, and operations teams to resolve production issues.
• Perform root cause analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Monitor application health, batch processing, transaction performance, and service availability.
• Support application deployments, releases, and change implementations while ensuring minimal business disruption.
• Review and optimize application performance, batch schedules, database access, and resource utilization.
• Ensure adherence to SLA commitments, operational procedures, and support standards.
• Maintain application support documentation, operational runbooks, and knowledge repositories.
• Identify opportunities for automation, process improvements, and operational efficiencies.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of experience in Mainframe Application Development, Production Support, or Application Maintenance roles.
• Strong hands-on experience with COBOL, JCL, Natural, ADABAS, DB2, VSAM, CICS, and batch processing environments.
• Proven experience in application troubleshooting, incident management, and production support.
• Strong understanding of mainframe application architecture, transaction processing, and batch operations.
• Experience analyzing and resolving production issues related to application code, databases, and interfaces.
• Knowledge of z/OS, TSO/ISPF, SDSF, JES2/JES3, and related mainframe technologies.
• Experience with incident, problem, change, and release management processes.
• Strong analytical, debugging, and problem-solving skills.
• Excellent communication, stakeholder management, and leadership abilities.