Mainframe Support Analyst

Zensar Technologies; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Zensar Technologies in the United States is seeking a remote Mainframe Support Analyst to join our EFT processing and settlement software environment. You will maintain and configure database records, ensure data integrity, and support client configurations across production, test, and development environments.

Ideal candidates have IBM mainframe experience, TSO/ISPF, 3270, and familiarity with deconversion and settlement processes, plus ServiceNow change management.

Qualifications

• Experience navigating IBM mainframe environments using TSO/ISPF.
• Access mainframe with a 3270 terminal emulator.
• Differentiate development, test, and production environments.
• Mainframe data sets are not relational tables.
• Knowledge of data sets and PDS libraries.
• Experience with settlement operations and deconversion activities.
• Debit card or EFT processing experience.
• ServiceNow change-management experience.

Responsibilities

• Perform production database setup for new and existing clients.
• Add, update, and delete database records.
• Maintain customer configuration records and files.
• Ensure accurate and error-free database maintenance.

Skills

IBM Mainframe

TSO/ISPF

3270 Terminal

Mainframe Data Sets

PDS Libraries

Settlement Operations

Debit Card EFT

ServiceNow Change Management

Deconversion Knowledge

Job description

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Zensar is looking for a remote Mainframe Support Analyst

JD:

The Database Offline role maintains and processes database records supporting settlement, MTF file maintenance, reporting, card maintenance, financial institution conversions and deconversions, batch processing, and downstream configuration management within EFT and payment-processing environments. The role ensures accurate client configuration, settlement processing, reporting integrity, and successful implementation of client changes.

Required Experience and Skills

• IBM – Experience navigating with TSO, ISPF, data sets, and batch jobs.
• Use a 3270 terminal emulator to access the mainframe.
• Navigate command fields, menus, panels, member lists, messages, and function keys.
• Recognize the difference between development, test, and production environments using the organization’s naming standards and system identifiers.
• Understand that a mainframe data set is not necessarily a relational database table.
• Sequential data sets: Records organized sequentially.
• PDS libraries: Data sets containing named members.
• Recognize when work requires an application specialist, production-control team, security administrator, storage team, or database administrator.
• Settlement operations experience
• Knowledge of deconversion activities, balance refreshes, and settlement processes
• Debit card or EFT processing experience
• ServiceNow change-management experience

Responsibilities

Database Maintenance

• Perform production database setup and maintenance for new and existing clients.
• Add, update, and delete database records.
• Maintain customer configuration records and database files.
• Ensure accurate and error-free database maintenance.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: