Mainframe Operations Analyst (Hybrid/Remote)

Genuine-Parts-Company; Austin (TX); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Genuine Parts Company is seeking a Computer Operator II to monitor and modify programs across Data Center infrastructure, mainframes, AS400s, and related systems. The role requires strong time-management and the ability to escalate issues promptly to keep critical workflows running.

Responsibilities include maintaining system documentation, generating reports, and providing excellent service to internal and external customers. Hybrid work policy enables a mix of on-site and remote work as needed.

Qualifications

• Bachelor’s level degree or equivalent work experience.
• Significant attention to detail, promptness, critical thinking, and ability to adapt quickly to shifting priorities.
• Proven team and leadership skills, excellent interpersonal and organizational skills.
• Ability to manage multiple tasks and follow instructions.
• Ability to work with minimal supervision.
• 2 years’ experience in MS Office, Mainframe and UNIX a plus.
• Cover various shifts 24x7x365 (including holidays).

Responsibilities

• Performs administrative functions to ensure policies and procedures are upheld.
• Coordinates with developers, programmers, and system administrators for process improvement.
• Execute programs based on documentation, system schedules, and file availability between various systems.
• Maintain and improve process instructions and documentation.
• Monitor various systems and taking corrective action or issue escalation.
• Generate reports and distribute.
• Maintains incident logs for all monitored systems.
• Resolves user problems by answering questions and requests.
• Ensures operation of equipment by completing preventive maintenance requirements and tests and following manufacturer’s instructions.
• Responds to incoming messages, emails, telephone calls, and voice mail inquiries from internal & external customers.
• Maintain customer confidence and protect the business by maintaining confidentiality when required.

Skills

Attention to detail

Promptness

Critical thinking

Leadership skills

Interpersonal skills

Organizational skills

MS Office

Mainframe

UNIX

Education

Bachelor’s degree or equivalent experience

Tools

AppDynamics

Nagios

PeopleSoft

Job description

Genuine Parts Company is seeking a Computer Operator II to monitor and modify programs across Data Center infrastructure, mainframes, AS400s, and related systems. The role requires strong time-management and the ability to escalate issues promptly to keep critical workflows running.

Responsibilities include maintaining system documentation, generating reports, and providing excellent service to internal and external customers. Hybrid work policy enables a mix of on-site and remote work as needed.