Mainframe/Data Platform Production Support Engineer (COBOL)

Fidelity Investments Inc.; Westlake (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Fidelity Investments Inc. is seeking a Mainframe/Data Platform Production Support Engineer to provide Level 3 support for critical enterprise data platforms powering Workplace Investing.

You will troubleshoot and resolve complex production issues across Mainframe and distributed environments, with a strong focus on COBOL, JCL, DB2, Oracle, and SQL-based platforms. You will work closely with development, infrastructure, and database teams to perform root cause analysis, support data integrity,

Qualifications

• Bachelor's degree or equivalent in CS or related field.
• 5+ years supporting enterprise data platforms or production environments.
• Experience with Mainframe tools COBOL/JCL/DB2/CICS/VSAM.
• Proficient in Oracle and SQL data analysis and troubleshooting.

Responsibilities

• Provide Level 3 production support for critical data platforms and applications.
• Troubleshoot complex production issues across Mainframe and distributed environments.
• Perform root cause analysis and support data integrity and stability.
• Collaborate with development, infrastructure, and database teams.

Skills

Enterprise production support

Mainframe experience

Data platform experience

Root cause analysis

Collaboration across teams

Education

Bachelor's degree in Computer Science or related field

Tools

COBOL

JCL

DB2

CICS

VSAM

Oracle

SQL

Control-M

Git

Bitbucket

Jenkins

REST APIs

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

As a Mainframe/Data Platform Production Support Engineer, you will provide Level 3 support for critical enterprise data platforms and applications that power Workplace Investing. You will troubleshoot and resolve complex production issues across Mainframe and distributed environments, with a strong focus on COBOL, JCL, DB2, Oracle, and SQL-based platforms. Working closely with development, infrastructure, and database teams, you will perform root cause analysis, support data integrity, and help ensure the reliability and stability of business-critical systems that are used across the organization.

The Expertise and Skills You Bring

• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• 5+ years of experience supporting enterprise applications, data platforms, or production environments.
• Experience supporting Mainframe environments, including COBOL, JCL, DB2, CICS, and VSAM.
• Strong experience with Oracle and SQL, including data analysis, query development, troubleshooting, stored procedures, and data validation.
• Experience supporting enterprise batch processing and scheduling tools, preferably Control-M.
• Experience supporting data platforms, database-driven applications, and backend services utilizing SQL and REST APIs.
• Familiarity with DevOps practices, CI/CD pipelines, and tools such as Git, Bitbucket, and Jenkins.

The Team

The Employer Journey Data Platform team supports the critical data services that power Workplace Investing. As the Level 3 Development Support team, they serve as the primary escalation point for complex production issues across Mainframe, database, API, and batch processing environments. The team supports more than 170 applications, manages the core data platforms that house critical customer information, and helps ensure accurate, reliable data for business areas. This is a highly visible team that partners closely with development and business partners to solve complex issues, support data integrity, and maintain the foundational platforms relied upon across the organization.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Information Technology

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.