Mainframe/Data Platform Production Support Engineer (COBOL)

Fidelity Investments Inc.; Westlake (TX); Presencial; USD 120 000 - 150 000; Tempo integral

Resumo da oferta

Fidelity Investments Inc. is seeking a Mainframe/Data Platform Production Support Engineer to provide Level 3 support for critical enterprise data platforms powering Workplace Investing.

You will troubleshoot production issues across Mainframe and distributed environments, focusing on COBOL, JCL, DB2, Oracle, and SQL-based platforms. The role requires strong expertise in Oracle/SQL, Control-M batch tools, and DevOps practices.

Qualificações

• Bachelor’s degree in Computer Science or related field
• 5+ years of experience in production environments
• Experience with Mainframe environments: COBOL, JCL, DB2, CICS, VSAM
• Strong Oracle and SQL experience
• Experience with enterprise batch processing and scheduling tools, preferably Control-M
• Experience with SQL and REST APIs in backend services and DevOps practices

Responsabilidades

• Provide Level 3 production support for enterprise data platforms and applications
• Perform root cause analysis and troubleshoot complex production issues
• Ensure data integrity and reliability across Mainframe and distributed environments
• Collaborate with development, infrastructure, and database teams to maintain critical systems

Conhecimentos

Mainframe

Production Support

Root Cause Analysis

Data Integrity

SQL & Oracle

CI/CD

DevOps Practices

Formação académica

Bachelor’s degree in CS or related

Ferramentas

COBOL

JCL

DB2

CICS

VSAM

Oracle

SQL

Control-M

Git

Bitbucket

Jenkins

Descrição da oferta de emprego

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

As a Mainframe/Data Platform Production Support Engineer , you will provide Level 3 support for critical enterprise data platforms and applications that power Workplace Investing. You will troubleshoot and resolve complex production issues across Mainframe and distributed environments, with a strong focus on COBOL, JCL, DB2, Oracle, and SQL-based platforms. Working closely with development, infrastructure, and database teams, you will perform root cause analysis, support data integrity, and help ensure the reliability and stability of business-critical systems that are used across the organization.

The Expertise and Skills You Bring

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.
• 5+ years of experience supporting enterprise applications, data platforms, or production environments.
• Experience supporting Mainframe environments, including COBOL, JCL, DB2, CICS, and VSAM.
• Strong experience with Oracle and SQL , including data analysis, query development, troubleshooting, stored procedures, and data validation.
• Experience supporting enterprise batch processing and scheduling tools, preferably Control-M.
• Experience supporting data platforms, database-driven applications, and backend services utilizing SQL and REST APIs.
• Familiarity with DevOps practices, CI/CD pipelines, and tools such as Git, Bitbucket, and Jenkins.

The Team

The Employer Journey Data Platform team supports the critical data services that power Workplace Investing. As the Level 3 Development Support team, they serve as the primary escalation point for complex production issues across Mainframe, database, API, and batch processing environments. The team supports more than 170 applications, manages the core data platforms that house critical customer information, and helps ensure accurate, reliable data for business areas. This is a highly visible team that partners closely with development and business partners to solve complex issues, support data integrity, and maintain the foundational platforms relied upon across the organization.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.