Mainframe and Network Monitoring Senior/Specialist

State of Wisconsin; Madison (WI); Hybrid; USD 64,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Flexible leave/time off

Wellness program

Job summary

The State of Wisconsin's Division of Enterprise Technology seeks a Senior/Specialist in Mainframe and Network Monitoring to monitor data center operations, ensure system stability, and support z/OS-based environments in a 24x7 setting.

The role requires strong customer service, collaborative teamwork, and a willingness to adapt to evolving technologies and processes within statewide IT services.

Qualifications

• Education or training with networking hardware, TCP/IP, DNS, SSH, and standard network protocols.
• Experience with mainframe platform and the z/OS operating system.
• Experience with monitoring software and system tracking tools.
• Experience with network transport providers.

Responsibilities

• Data center after hours monitoring of systems and network devices.
• Troubleshoot incidents to ensure system availability.
• Provide strong customer service and teamwork.

Skills

Networking protocols

Mainframe experience

z/OS knowledge

ITIL practices

Customer service

Tools

z/OS Console

Job description

Job Title Mainframe and Network Monitoring Senior/Specialist

All employees are expected to live and work in Wisconsin. This position will have the option of working remotely upon agreement of the supervisor but may be asked to come into the office periodically. This schedule may change based on operational needs and organizational requirements.

The Division of Enterprise Technology (DET) is a great place to work! We offer amazing benefits such as a casual office atmosphere, flexible work schedules, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee’s wellness and health.

Our competitive benefits package features:

• Substantial leave time including at least3.5weeks of vacation to start, 9 paid holidays and ample accrued sick time that rolls over each year.
• Accumulated Sick Leave which allows retirees to convert unused sick leave into credits to help pay for health insurance premiums.
• Disability Benefits to cover the possibility of becoming disabled while working for a WRS employer making you eligible to receive disability benefits that will give you income for the time you are unable to return to work.
• An Income Continuation Insurance that replaces a portion of your income if you are unable to work because of sickness or injury (both short and long term).
• Group Life Insurance providing life insurance coverage up to five times your annual earnings and covers death and dismemberment.
• Well Wisconsin Wellness Program with tools and resources to help set health and well-being goals, track progress, stay motivated, and earn incentives.

A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

Join an organization that strives to exceed customer expectations by delivering efficient, high-quality state government services. The Department of Administration (DOA) provides direct services to state agency customers and designs and leads initiatives to make government more innovative and cost-effective. Working at DOA offers you the opportunity to make an impact on the quality of life in Wisconsin.

As the flagship agency of the State of Wisconsin, our core values at Department of Administration areAdaptability, Collaboration, Stewardship, Equity, Service Excellence, and Integrity. Our values make it possible for us to fulfill our mission, with a set of shared principles and practices, and form the bedrock of how we operate, interact, and are seen by colleagues, partners, and other agencies.

Position Summary

The Division of Enterprise Technology provides statewide information technology services utilizing a combination of both State-owned equipment and vendor-provided services. The division ensures the effective and efficient use of information technologies in support of Wisconsin government services and programs. It designs, administers, promotes, and supports information technology services to state agencies, local governments, tribal governments, private partners, schools, universities, libraries, and citizens.

Under the general supervision, this position is responsible for data center after hours physical security access monitoring, server, and network device stability monitoring and z/OS console mainframe operations in a 24 x 7x 365 enterprise environment. Primary activities include following ITIL best practices while providing advanced technical support, troubleshooting incidents, and ensuring critical system availability.

The incumbent will frequently work on tasks that require a strong commitment to customer service, good communication skills, and the ability to work as part of a team. This position requires learning and evolving with new technology and processes to deliver continuous improvement in section services. The ability to function with an enterprise perspective and advise technical staff, DET management, and other entities’ staff on technical and business issues is critical.

This position may be filled at the senior or specialist level. Level will be determined based on the applicant’s qualifications.

Salary Information

Starting salary for the IS Enterprise Technical Services Senior (07-34) will be between $30.76 - $47.72 hourly. Starting salary for the IS Enterprise Technical Services Specialist (07-33) will be between $35.90 - $55.06 hourly. Salary will be determined by applicant qualifications. A 12-month probationary period is required. Pay for current state employees will be in accordance with the State Compensation Plan.

The typical work schedule for this position is Monday-Friday from 7:00 PM - 3:00 AM.

Due to the nature of the position, DOA will conduct fingerprinting and background checks on applicants prior to selection. DOA does not sponsor work visas and is not an eligible OPT (Optional Practical Training) employer for F-1 international students. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form upon hire.

All employees are expected to live and work in Wisconsin. Interviews may be conducted onsite in Madison, WI. Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process.

Qualifications

Minimally qualified applicants will have ALL the following:

• Education or training with networking hardware, TCP/IP, DNS, SSH, and standard network protocols.
• Education or training working with mainframe platform and the z/OS operating system.
• Training or experience with large-scale or enterprise-level monitoring software and system tracking tools.
• Education or training working with network transport providers.

Applicants at the specialist level will have the following:

• Experience with networking hardware, TCP/IP, DNS, SSH, and standard network protocols.
• Experience working with mainframe platform and the z/OS operating system.
• Experience with Job Control Language and batch execution.
• Experience working with network transport providers.
  

Deadline to Apply

Applicant materials are due by 11:59pm CST on Sunday, September 27, 2026.