Main Line Service Advisor | Base+Commission - Olympia Subaru

Gee Automotive Companies; Olympia (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employer-subsidized Medical and Dental

Company-Paid Life Insurance

401(k) with Company Match

Generous Paid Time Off (PTO)

Exclusive employee pricing for parts,

Telehealth and EAP services

Voluntary benefits (disability, etc.)

Job summary

Qualifications

• Experience in customer service or receptionist roles preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast‑paced environment.
• Proficiency in Microsoft Office, especially Excel.
• Excellent communication and professional demeanor.
• Experience with dealership software (CDK or similar) is a plus.

Responsibilities

• Greet customers and assess service needs.
• Write and manage repair orders from start to finish.
• Recommend repairs and maintenance based on technician findings.
• Communicate timelines, updates, and costs clearly.
• Coordinate with technicians to ensure accurate and timely repairs.
• Handle escalations and customer concerns professionally.
• Ensure all documentation and billing are accurate.

Skills

Customer service

Attention to detail

Multi-tasking

MS Office (Excel)

Communication skills

Dealership systems

Tools

CDK or similar systems

Job description

Looking for a role where your experience, organization, and customer service skills directly impact both customer satisfaction and your earning potential? This is an opportunity to join a high‑volume Subaru service department where performance, professionalism, and teamwork drive success.

Why Join Olympia Subaru?

• High‑volume service department with consistent workflow and opportunity
• Work alongside experienced technicians and leadership
• Performance‑driven environment with strong earning potential
• Stable dealership with a reputation for customer satisfaction
• Opportunity for long‑term growth in fixed operations

Position Overview

As a Main Line Service Advisor, you will manage customer repair orders, recommend services, and ensure efficient communication between customers and technicians. This role focuses on complex repair work, diagnostics coordination, and customer relationships.

Main Line Service Advisor Job Responsibilities

• Greet customers and assess service needs
• Write and manage repair orders from start to finish
• Recommend repairs and maintenance based on technician findings
• Communicate timelines, updates, and costs clearly
• Coordinate with technicians to ensure accurate and timely repairs
• Handle escalations and customer concerns professionally
• Ensure all documentation and billing are accurate

Schedule

Monday – Saturday (Schedule Varies)

Main Line Service Advisor Compensation And Benefits

• Competitive hourly + commission/production-based pay structure

In Addition, We Offer

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

• Prior accounts payable, accounts receivable, or accounting support experience preferred
• Previous receptionist or customer service experience a plus
• Strong attention to detail and organizational skillsAbility to manage multiple tasks in a fast‑paced environment
• Basic to intermediate proficiency in Microsoft Office (Excel preferred)
• Strong communication and professionalism
• Experience with dealership systems (CDK or similar) is a plus

Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver’s license, maintain an acceptable driving record, and be able to pass a background check and drug screening.