Main Library Access Services Leader

Mecklenburg County Government; Charlotte (NC); On-site; USD 54,000 - 68,000; Full time

Job summary

Mecklenburg County Government’s Charlotte Mecklenburg Library seeks an Access Services Manager to lead the Main Library’s Access Services Department. This role directs a combined staff of full- and part-time library assistants, guides daily operations, and ensures welcoming service aligned with library goals.

The position requires supervisory experience, strong customer service, and collaboration with multiple departments to support community-centered services.

Qualifications

• Experience: Minimum of one year of library service and administrative experience with prior supervisory and customer service experience.
• Education: High School Diploma or equivalent.
• Preferred: Three years of library experience with supervisory roles; Bachelor’s degree preferred; strong customer service and leadership skills; experience coordinating staff and programs.

Responsibilities

• Provide oversight and supervision within the Main Library’s Access Services Department; supervise 6 full-time and 6 part-time Library Assistants.
• Serve as Manager-on-Duty for Main Library; oversee facility operations including safety and maintenance.
• Collaborate with other department leaders to launch and develop services that reflect diverse urban needs.
• Respond to inquiries; act as liaison with customers, staff and management; use Polaris to access accounts.
• Resolve customer complaints; negotiate fee reductions or holds as needed.
• Plan staffing, interview, hire, and evaluate staff; address personnel issues per HR policies.
• Oversee daily fiscal transactions and cash reconciliation.
• Perform circulation duties: shelving, weeding, holds, and reports generation.
• Provide research assistance to customers for information access.
• Support Main Library volunteers and coordinate trainings and orientations.
• Participate in meetings and committees to share service information and opportunities.

Skills

Supervisory experience

Customer service

Communication skills

Public library experience

Education

High school diploma

Bachelor’s degree preferred

Job description

Mecklenburg County Government’s Charlotte Mecklenburg Library seeks an Access Services Manager to lead the Main Library’s Access Services Department. This role directs a combined staff of full- and part-time library assistants, guides daily operations, and ensures welcoming service aligned with library goals.

The position requires supervisory experience, strong customer service, and collaboration with multiple departments to support community-centered services.