Regional Library Manager

County of Mecklenburg, NC; Charlotte (NC); On-site; USD 79,000 - 99,000; Full time

Job summary

Charlotte-Mecklenburg Library in Charlotte, NC seeks a Regional Library Manager for the South County Regional Library to lead daily operations, staff development, and community outreach. The role focuses on providing high-quality public service while managing a large, complex facility and fostering community partnerships.

The position requires seven+ years of leadership in libraries and a Master’s degree in Library Science from an ALA-accredited program.

Qualifications

• Minimum of seven (7) years of varied and increasing library and leadership experience.
• Master’s degree in Library Science from an ALA accredited institution.
• Combination of relevant education and relevant experience accepted? Yes

Responsibilities

• Lead the continued development of services and programs, including outreach, which reflect the evolving needs of a diverse community and align with system-wide program plans.
• Champion innovation by seeking new, creative and effective initiatives to serve the community.
• Build strategic partnerships with educational institutions, workforce development agencies, nonprofit and cultural organizations to expand CML’s community impact.
• Oversee operations in a complex, higher-capacity facility including safety, security, and maintenance in coordination with County departments and contractors.
• Monitor and allocate budgets and other financial resources strategically and responsibly.

Education

Master’s degree in Library Science (ALA accredited)

Job description

Regional Library Manager – South County Regional
Charlotte Mecklenburg Library

"Followyour calling, Find your career"

Salary Range $79,263,.00 - $99,078.50 This is an exempt (salaried)position. Pay rates are based on education, skill, experience level andinternal equity. Internal equity considerations include an assessment of theapplicant’s salary history and qualifications in comparison to the market rateand requirements for the job.

CharlotteMecklenburg Libraryis one of America’s leading urban public libraries,serving one of the country’s great emerging metropolitan areas in NorthCarolina. Our library system serves a community of approximately one millioncitizens in the city of Charlotte and the towns of Matthews, Pineville, MintHill, Davidson, Cornelius, and Huntersville – all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe ofideas.

Location:

South CountyRegional Library 5801 Rea Road,Charlotte, NC 28277

Position Summary:

The RegionalLibrary Manager serves as an innovative leader who ensures a high standard ofpublic service while stewarding a dynamic, collaborative team. This position isresponsible for overseeing the daily operations of a library branch of theCharlotte Mecklenburg County Library System (CML).

This roleincludes supporting and developing a larger staff with department managers,managing a complex, higher-capacity facility, initiating and maintainingcollaboration with community/neighborhood branch leaders, and partnering withan expansive, wide-reaching community of leaders to assess and meet communityneeds, aligning with CML’s mission to improve lives and build a strongercommunity.

The librarybranch will serve as a public commons, connecting knowledge, culture, andcreativity though library programs and specialized services. The branch willserve as a vibrant, inclusive space, with the goal of strengthening publicengagement, supporting economic opportunity, and connecting communityresources.

Essential Functions:

As a LibraryInnovator

• Lead the continueddevelopment of services and programs, including outreach, which reflect theevolving needs of a diverse community and align with system-wide program plans.
• Championinnovation by seeking new, creative and effective initiatives to serve thecommunity.
• Utilizedemographic data and community input to ensure programming and services arerelevant, inclusive, and equitable.
• Build strategicpartnerships with educational institutions, workforce development agencies,nonprofit and cultural organizations to expand CML’s community impact.

As a LibraryLeader

• Serve as a liaisonbetween senior leaders and branch staff, regularly reporting relevant branchsuccesses, trends, and challenges.
• Develop leadershipcapacity among a larger staff and foster a culture of excellent performance,collaboration, inclusivity, accountability, and continuous learning byintentional staff engagement, performance management, and coaching.
• Successfully leadthrough organizational and operational change by maintaining a positive cultureand providing guidance and support.
• Oversee operationsin a complex, higher-capacity facility including safety, security, andmaintenance in coordination with County departments and contractors.
• Monitor andallocate budgets and other financial resources strategically and responsibly.
• Serve as a primarypoint of contact for resolving complex customer service concerns and facilityissues.
• Supervisedepartment Managers, Librarians, Library Associates, and Access Service Staff.
• Facilitate regularbranch all-staff meetings and individual staff check-ins.

As a LibraryCollaborator

• Work collectivelywith peer library managers, staff, and program presenters to deliverexceptional programming and experiences for all ages.
• Develop andmaintain connections with community and neighborhood branches within yourregion (POD), supporting collaboration among staff.
• Participate insystem-wide strategic initiatives.
• Build and sustainstrong partnerships within an expansive, wide-reaching community to fostercommunity engagement and offer innovative, diverse programming.
• Advocate for CML’smission as a partner in community learning, cultural enrichment, civicengagement, and equitable access to opportunity.

MinimumQualifications:

Experience

Minimum of seven (7) years of varied and increasing library and leadership experience.

Education:

Master’s degree in Library Science from an ALA accredited institution

Combinationof relevant education and relevant experience accepted? Yes

PreferredQualifications:

• Proven successful,high-level supervisory and management skills within a public library system orrelated industry
• Supervisory andmanagement experience that entailed the direct supervision of a minimum of five(5) staff simultaneously
• Advanced knowledge ofcurrent and future-focused library practices, evolving services, andcontemporary and emerging resources
• Implementation ofimpactful projects and initiatives
• Project managementskills
• Proven commitment tostrong customer and community service
• Successful record withdeveloping staff leadership skills and abilities

Knowledge,Skills and Abilities:

Knowledge of:

• Libraryservices, operations, procedures, and programs
• Civic engagementand community partnerships
• Budgeting andpersonnel management
• Industry trendsand solutions
• Working with adiverse population
• Collectiondevelopment best practices

Skilled in:

• Excellent atverbal and written communication and public speaking
• Proficient ininterpersonal and customer service
• Adept at timemanagement and attention to detail
• Accomplished insupervisory and leadership skills
• Skilled at thereference interview process

Abilities:

• BuildingPartnerships: Identifying opportunities and taking action to build strategicrelationships among teams, branches, departments, and community organizationsto achieve common goals.
• Decision-making:Identifying and understanding issues and opportunities; comparing data fromdifferent sources to draw conclusions; using effective approaches for choosinga course of action or developing appropriate solutions; taking action that isconsistent with available facts, constraints and probable consequences.
• Collaboration:Working effectively and cooperatively with others; establishing and maintaininggood working relationships.
• Technical/ProfessionalKnowledge and Skills: Possessing a higher level of technical and professionalskills and knowledge; keeping up with current developments and trends in areasof expertise.
• Planning andOrganizing: Establishing courses of action for self and others to ensure thatwork is completed efficiently.
• Customer Focus:Ensuring that the customer perspective is a driving force behind decisions;crafting and implementing service practices that meet customer and organizationneeds.
• ContinuousLearning: Actively identifying new areas for learning; regularly creating andtaking advantage of learning opportunities; using newly gained knowledge andskills on the job and learning through their application.
• Work Standards:Setting high standards of performance for self and others; assumingresponsibility and accountability for successfully completing assignments;self-driving standards of excellence.

Computer Skills:

• Technologicallyadept with PCs, tablets and mobile devices, internet and database searching.
• Competent inMicrosoft Office Suite, online meeting platforms, and scheduling software.

Work Environment:

Works in an office setting with moderate noise

Selection: This classification has been identified as having a role in the developmentofADA compliant technologies and for which the incumbent agrees tofollowCounty policies to the best of their abilities to meet theseobligations.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made tohelp enablequalified individuals with disabilities to perform the essential functions.

DisclaimerStatement: This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements orworking conditions.Other duties may be assigned based on business need and the supervisor’srequest.Mecklenburg County reserves the right to revise the jobdescription at any time. Designated positionsmay be required to assist inemergency and/or disaster situations.