Mailroom Supervisor

1Rivet US Inc.; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Health insurance

Life insurance

Flexible spending account

Health savings account

Paid time off

Parental leave

Referral program

Job summary

1Rivet US Inc. in Plano, TX is seeking a full-time Office Services Supervisor to oversee day-to-day operations and act as the primary backup to the Site Manager.

The role focuses on coordinating print, mail, and office supply activities while ensuring smooth facilities support. The ideal candidate will have 3–5 years of related experience, strong customer service skills, and proficiency with Microsoft Office 365.

Qualifications

• High School diploma or GED with 3 to 5 years directly related to duties.
• Prior management experience is required.
• Excellent customer service and communication skills.
• Mail processing experience.
• Proficient in Microsoft Office 365.
• Able to effectively communicate with all levels of the organization.

Responsibilities

• Manage day-to-day Office Services operations and backup Site Manager.
• Receive and prioritize print requests and organize supplies.
• Receive and prioritize all copy/print requests and organize supplies.
• Assist with office supply & copier consumable management.
• Track supply orders and inventory controls.
• Receive and sort incoming mail and packages; alert recipients on arrival.
• Deliver and pick up mail/packages per schedule at all mail stops.
• Identify and deploy process enhancements.
• Maintain high customer satisfaction and respond to needs with clear communication.
• Assist with conference room/event center setups and breakdowns.
• Manage and track facilities work orders in the Help Desk system.
• Provide backfill support for concierge department.
• Perform other duties as assigned.

Skills

Customer service

Management experience

Microsoft Office 365

Communication skills

Education

High School diploma or GED

Job description

Location: Plano TX 75023

Classification: Full-time - Monday through Friday

Rate: $26 per hour

Free Parking!

Striden helps guide customers on the road ahead. We are passionate about the services we provide, and our customers’ success is our top priority. Our philosophy is simple: we strive to exceed expectations for our customers and our employees.

JOB DUTIES

• Responsible for managing day-to-day Office Services operations. This position reports and serves as primary backup to the Site Manager.
• Receive and prioritize all print requests by reviewing associated instructions, entering into a tracking system, and organizing needed supplies.
• Receive and prioritize all copy/print requests by reviewing associated instructions, entering into tracking system and then organizing needed supplies.
• Assist with office supply & copier consumable (toner, staples, etc.) management.
• Track supply orders and maintain supply inventory controls.
• Receive and sort incoming mail and packages. Alert the recipient upon arrival.
• Receive, sort, deliver, and pick up all mail and packages per scheduled times at all designated mail stops.
• Consistently identify, develop, and deploy process enhancements.
• Achieve and maintain high customer satisfaction. Understand and respond to specific customer needs while maintaining consistent customer communication.
• Responsible for assisting the team with conference room/event center setups and breakdowns.
• Manage and track all incoming facilities work order request into client’s Help Desk Ticketing System.
• Responsible for providing backfill support for the concierge department
• Perform other duties as assigned.

SKILLS AND EDUCATIONAL REQUIREMENTS

• High School diploma or GED with 3 to 5 years directly related to the duties and responsibilities specified.
• Prior management experience is required
• Excellent customer service skills.
• Mail Processing Experience
• Able to effectively communicate with all levels of the organization.
• Proficient in Microsoft Office 365
• Good written and oral communication skills

PHYSICAL REQUIREMENTS

• Able to lift up to 50 lbs.

BENEFITS

• Dental, vision, Health, and life Insurance
• Flexible spending account
• Health savings account
• Paid time off
• Parental leave
• Referral program

At Striden we believe in celebrating diversity and providing a work environment where we are always treated with dignity and respect. An environment where teamwork and employee participation promote the representation of all groups and employee perspectives is important to us. We are committed to creating such an environment because it brings out the full potential in each of us, which in turn contributes directly to our success.