Mailroom Specialist

Ricoh Americas Corporation; Boca Raton (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, life, and disability”

401K retirement savings plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh Americas Corporation seeks a Site Coordinator in Boca Raton to oversee a single-site operation handling mailroom, copy and imaging services, and related facilities tasks. You will manage daily workflows, coordinate vendors, and serve as the primary customer contact to ensure service level agreements are met.

Responsibilities include operations planning, equipment management, and reporting to leadership.

Qualifications

• High school diploma or GED required.
• 1+ year experience in a related field (B2B and/or technical environment).
• 1+ year of customer-facing experience.
• Demonstrated knowledge and understanding of technology.

Responsibilities

• Manage daily operations of a mailroom, copy center, or scanning facility.
• Operate office equipment including PCs, copiers, multifunction devices, imaging and mailroom gear.
• Coordinate courier, reception, switchboard, shipping/receiving and mail processing services.
• Serve as primary daily contact with customers and manage Ricoh Service Excellence programs.
• Maintain site functions: work orders, contractor oversight, inspections and reporting issues.
• Provide operational data and monthly customer reports; support in financial responsibilities as needed.

Skills

Strong tactical thinking

Present information to small groups

Problem solving

Customer service

Technical aptitude

Written and verbal communication

Education

High school diploma or GED

Tools

None

Job description

Site Coordinator Position Profile

The Site Coordinator is accountable for the daily operations of a single-person site and is responsible for delivering contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

• Manage the daily operations of a mailroom, copy center, or scanning facility.

• Operate office equipment, including:

• PCs

• Copiers

• Multifunction devices

• Imaging equipment

• Mailroom equipment

• May be responsible for:

• Courier services

• Reception services

• Switchboard operations

• Shipping and receiving

• Mail delivery and processing

• Serve as the primary point of contact with customers on a daily basis.

• Implement and manage Ricoh Service Excellence programs.

• Operate required equipment and software efficiently to meet service level agreements (SLAs).

• Support profitability goals by effectively utilizing company materials and supplies.

• Maintain routine site functions, including:

• Creating and completing work orders

• Monitoring contractors

• Conducting inspections

• Reporting facility-related issues

• Providing operational support as needed

• Coordinate with contracted vendors, facility management, and building occupants.

• Manage office supply inventory and reordering, as required.

• Coordinate conference room scheduling and A/V equipment resources, as needed.

• Maintain positive working relationships across departments through professional communication.

• Provide operational data and reporting to leadership and customers.

• Assist in preparing monthly customer reports.

• Ensure assigned financial responsibilities are met.

• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications) Required Qualifications

• High school diploma or GED required.

• One (1) or more years of experience in a related field (B2B and/or technical environment).

• One (1) or more years of customer-facing experience.

• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

• Strong tactical thinking and decision-making skills.

• Ability to present information to small groups.

• Moderate problem-solving abilities.

• Basic customer service skills.

• Basic technical aptitude.

• Effective written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.

• Work assignments are varied and may require the ability to interpret, comprehend, and apply complex information, data, and instructions.

• Ability to prepare, communicate, and present diverse information effectively.

• Physical requirements may include:

• Walking

• Standing

• Bending

• Reaching

• Lifting and carrying objects up to 50 pounds

• Moderate manual dexterity required, including regular use of:

• Keyboard and computer equipment

• Calculators

• Hand tools

• Eye-hand coordination activities

Disclaimer

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, and working conditions associated with the role.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.