Operations Support Specialist

Ricoh Americas Corporation; Round Rock (TX); In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401K Retirement

Tuition assistance

Paid vacation

Paid holidays

Descrizione del lavoro

Ricoh Americas Corporation seeks a Senior On-Site Service Specialist to operate high-volume copy equipment, perform on-site repairs, and manage shipping and mail duties for customer sites.

The role emphasizes strong communication, practical problem solving, and the ability to work independently, with occasional overtime or weekend support as needed.

This on-site position offers exposure to diverse facilities and the chance to contribute to reliable document services and customer satisfaction.

Competenze

• Requires high school diploma or GED and 1–2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

Mansioni

• Runs high volume copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking quality via daily inspections.
• Performs all repair service on customer copier equipment.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to personnel and designated drop-off points.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.

Conoscenze

Copier repair

Shipping/receiving

Troubleshooting

Customer service

Problem solving

Reading manuals

Formazione

High school diploma or GED

Strumenti

Copier equipment

Postage meter

Fax machine

PC

Scales

Descrizione del lavoro

Senior On-Site Service Specialist, MS Onsite SCA

POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May perform various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Job Duties and Responsibilities

• Runs high volume copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Performs all repair service on customer copier equipment.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform re-lamping and light maintenance duties as assigned.
• May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include purging' and archiving old documents.
• Performs other duties as assigned.

Qualifications (Education, Experience and Certifications)

• Requires high school diploma or GED and1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of copier and other related equipment and repair is preferred.
• Requires knowledge and understanding of shipping/receiving procedures.
• Basis electronics knowledge is preferred.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery.
• Possesses troubleshooting and problem-solving skills.
• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
• Possesses excellent customer relations skills and excellent verbal communication skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.
• Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.
• Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.
• Dealing with tight deadlines and quick turnaround times imposes high stress levels.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.