Mailroom Operations Leader

St. Jude Children's Research Hospital - ALSAC; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Core Medical Coverage

401K Retirement Plan with 7% Employer

Excellent Paid Time Off

Maternity / Paternity Leave

Infertility Treatment Program

Adoption Assistance

Education Assistance

Enterprise Learning and Development

And more

Job summary

ALSAC’s Mailroom Manager position in Memphis oversees daily mail operations, package receipt and distribution, and coordination with USPS and couriers. You will lead a team, schedule work, and ensure accurate processing and cost-effective shipping for internal departments.

The role requires five years of supervisory Mailroom experience, knowledge of postal regulations, and strong MS Office skills. On-site, five days a week, with comprehensive benefits and growth opportunities at ALSAC.

Qualifications

• Experience supervising Mailroom operations and staff.
• Knowledge of USPS rules, shipping labels, and courier services.
• Proficient in Microsoft Office for reporting and tracking.
• Strong communication with internal partners.

Responsibilities

• Manage the day-to-day operations of the Mailroom, including daily mail pickup from the Post Office, sorting, internal distribution, and preparation of outgoing mail.
• Lead and direct Mailroom staff by planning, scheduling, organizing, and assigning work activities; providing training and coaching; and recommending applicants for hire, discipline, retention, or termination.
• Receive incoming courier packages, maintain accurate receipt and delivery records, and ensure timely distribution. Prepare outgoing packages for shipment and select the most economical shipping methods that meet required delivery timelines.
• Serve as a subject matter resource on postal charges, policies, procedures, and shipping-related questions for internal customers.
• Oversee routine preventive maintenance of Mailroom equipment and coordinate repair services as needed to ensure operational efficiency.
• Maintain inventory levels of Mailroom and shipping supplies, including stationery, envelopes, boxes, and related materials.
• Ensure staff consistently adhere to all safety, security, and operational procedures associated with Mailroom activities.
• Prepare and distribute weekly and monthly operational reports for management.
• Coordinate the handling of suspicious packages in partnership with ALSAC Security and train Mailroom staff on established suspicious package procedures and protocols.

Skills

Postal regulations knowledge

Effective communication

Supervisory experience

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

USPS processes

Job description

ALSAC’s Mailroom Manager position in Memphis oversees daily mail operations, package receipt and distribution, and coordination with USPS and couriers. You will lead a team, schedule work, and ensure accurate processing and cost-effective shipping for internal departments.

The role requires five years of supervisory Mailroom experience, knowledge of postal regulations, and strong MS Office skills. On-site, five days a week, with comprehensive benefits and growth opportunities at ALSAC.