Manager - Mail Room (Memphis, TN)

alsacstjude; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K with 7%

PTO

Maternity Leave

Infertility Treatment

Adoption Assistance

Education Assistance

Learning & Development

Job summary

ALSAC, the fundraising arm for St. Jude, seeks a Mailroom Manager in Memphis, TN. This onsite role oversees daily mail operations, shipping, and staff supervision to ensure timely, accurate distribution.

You will manage inventory, coordinate carriers, and train the team on procedures and safety, delivering cost-effective, compliant mail processing for the organization.

Qualifications

• Knowledge of postal regulations, USPS requirements, and standard courier services.
• Ability to communicate effectively and professionally with employees and leaders at all organizational levels.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Working knowledge of USPS operations and commercial courier processes.
• High school diploma or equivalent required.
• Minimum of five (5) years of supervisory or lead experience in a Mailroom environment, including responsibility for planning, organizing, and directing the work of others.

Responsibilities

• Oversee daily mail pickup, sorting, internal distribution, and outgoing mail preparation.
• Lead and supervise Mailroom staff, including training and performance decisions.
• Receive incoming courier packages and ensure timely distribution; prepare outgoing packages cost-effectively.
• Serve as subject matter expert on postal charges, policies, and shipping questions for internal customers.
• Oversee maintenance of Mailroom equipment and coordinate repairs as needed.
• Maintain inventory of Mailroom and shipping supplies.
• Ensure adherence to safety, security, and operating procedures.
• Prepare and distribute weekly/monthly operational reports.
• Coordinate handling of suspicious packages with ALSAC Security and train staff on procedures.

Skills

Effective communication

Microsoft Office

Postal regulations knowledge

USPS operations knowledge

Supervisory experience

Education

High school diploma or equivalent

Tools

MS Office

Job description

At ALSAC you do more than make a living; you make a difference.

We like people who are different...because we're different, too. As one of the world's most iconic and respected nonprofits, we know what it's like to stand out. That's why we're looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®

Job Description

Under the supervision of the Director, Operations, the Mailroom Manager is responsible for overseeing the daily operations of the Mailroom and supervising Mailroom staff. Responsibilities include, but are not limited to, the pickup, sorting, and delivery of incoming postal mail to internal departments; weighing, processing, sorting, and delivery of outgoing mail to the United States Postal Service (USPS); receiving, recording, and distributing courier packages; and preparing outgoing shipments, including packaging and shipping labels. This role also serves as a resource to departments by providing guidance on the most cost-effective shipping methods and delivery schedules.

Essential Job Functions

• Manage the day-to-day operations of the Mailroom, including daily mail pickup from the Post Office, sorting, internal distribution, and preparation of outgoing mail.
• Lead and direct Mailroom staff by planning, scheduling, organizing, and assigning work activities; providing training and coaching; and recommending applicants for hire, discipline, retention, or termination.
• Receive incoming courier packages, maintain accurate receipt and delivery records, and ensure timely distribution. Prepare outgoing packages for shipment and select the most economical shipping methods that meet required delivery timelines.
• Serve as a subject matter resource on postal charges, policies, procedures, and shipping-related questions for internal customers.
• Oversee routine preventive maintenance of Mailroom equipment and coordinate repair services as needed to ensure operational efficiency.
• Maintain inventory levels of Mailroom and shipping supplies, including stationery, envelopes, boxes, and related materials.
• Ensure staff consistently adhere to all safety, security, and operational procedures associated with Mailroom activities.
• Prepare and distribute weekly and monthly operational reports for management.
• Coordinate the handling of suspicious packages in partnership with ALSAC Security and train Mailroom staff on established suspicious package procedures and protocols.

Job Requirements

• Knowledge of postal regulations, USPS requirements, and standard courier services, including delivery schedules, packaging requirements, insurance options, and related shipping procedures.
• Ability to communicate effectively and professionally with employees and leaders at all organizational levels.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Working knowledge of USPS operations and commercial courier processes.
• High school diploma or equivalent required.
• Minimum of five (5) years of supervisory or lead experience in a Mailroom environment, including responsibility for planning, organizing, and directing the work of others.

Work Location

This position is based at the ALSAC National Executive Office in Memphis, Tennessee. This is an onsite role that requires a regular presence in the office five (5) days per week.

Benefits & Perks

The following Benefits & Perks apply to Full-Time Roles Only .

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

Equal Employment Opportunity Statements

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.