Manager - Mail Room (Memphis, TN)

St. Jude Children's Research Hospital - ALSAC; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Core Medical Coverage

401K Retirement Plan with 7% Employer

Excellent Paid Time Off

Maternity / Paternity Leave

Infertility Treatment Program

Adoption Assistance

Education Assistance

Enterprise Learning and Development

And more

Job summary

ALSAC’s Mailroom Manager position in Memphis oversees daily mail operations, package receipt and distribution, and coordination with USPS and couriers. You will lead a team, schedule work, and ensure accurate processing and cost-effective shipping for internal departments.

The role requires five years of supervisory Mailroom experience, knowledge of postal regulations, and strong MS Office skills. On-site, five days a week, with comprehensive benefits and growth opportunities at ALSAC.

Qualifications

• Experience supervising Mailroom operations and staff.
• Knowledge of USPS rules, shipping labels, and courier services.
• Proficient in Microsoft Office for reporting and tracking.
• Strong communication with internal partners.

Responsibilities

• Manage the day-to-day operations of the Mailroom, including daily mail pickup from the Post Office, sorting, internal distribution, and preparation of outgoing mail.
• Lead and direct Mailroom staff by planning, scheduling, organizing, and assigning work activities; providing training and coaching; and recommending applicants for hire, discipline, retention, or termination.
• Receive incoming courier packages, maintain accurate receipt and delivery records, and ensure timely distribution. Prepare outgoing packages for shipment and select the most economical shipping methods that meet required delivery timelines.
• Serve as a subject matter resource on postal charges, policies, procedures, and shipping-related questions for internal customers.
• Oversee routine preventive maintenance of Mailroom equipment and coordinate repair services as needed to ensure operational efficiency.
• Maintain inventory levels of Mailroom and shipping supplies, including stationery, envelopes, boxes, and related materials.
• Ensure staff consistently adhere to all safety, security, and operational procedures associated with Mailroom activities.
• Prepare and distribute weekly and monthly operational reports for management.
• Coordinate the handling of suspicious packages in partnership with ALSAC Security and train Mailroom staff on established suspicious package procedures and protocols.

Skills

Postal regulations knowledge

Effective communication

Supervisory experience

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

USPS processes

Job description

At ALSAC you do more than make a living; you make a difference.

We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.

Job Description

Under the supervision of the Director, Operations, the Mailroom Manager is responsible for overseeing the daily operations of the Mailroom and supervising Mailroom staff. Responsibilities include, but are not limited to, the pickup, sorting, and delivery of incoming postal mail to internal departments; weighing, processing, sorting, and delivery of outgoing mail to the United States Postal Service (USPS); receiving, recording, and distributing courier packages; and preparing outgoing shipments, including packaging and shipping labels. This role also serves as a resource to departments by providing guidance on the most cost-effective shipping methods and delivery schedules.

Essential Job Functions

• Manage the day-to-day operations of the Mailroom, including daily mail pickup from the Post Office, sorting, internal distribution, and preparation of outgoing mail.
• Lead and direct Mailroom staff by planning, scheduling, organizing, and assigning work activities; providing training and coaching; and recommending applicants for hire, discipline, retention, or termination.
• Receive incoming courier packages, maintain accurate receipt and delivery records, and ensure timely distribution. Prepare outgoing packages for shipment and select the most economical shipping methods that meet required delivery timelines.
• Serve as a subject matter resource on postal charges, policies, procedures, and shipping-related questions for internal customers.
• Oversee routine preventive maintenance of Mailroom equipment and coordinate repair services as needed to ensure operational efficiency.
• Maintain inventory levels of Mailroom and shipping supplies, including stationery, envelopes, boxes, and related materials.
• Ensure staff consistently adhere to all safety, security, and operational procedures associated with Mailroom activities.
• Prepare and distribute weekly and monthly operational reports for management.
• Coordinate the handling of suspicious packages in partnership with ALSAC Security and train Mailroom staff on established suspicious package procedures and protocols.

Job Requirements

• Knowledge of postal regulations, USPS requirements, and standard courier services, including delivery schedules, packaging requirements, insurance options, and related shipping procedures.
• Ability to communicate effectively and professionally with employees and leaders at all organizational levels.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Working knowledge of USPS operations and commercial courier processes.
• High school diploma or equivalent required.
• Minimum of five (5) years of supervisory or lead experience in a Mailroom environment, including responsibility for planning, organizing, and directing the work of others.

Work Location:

This position is based at the ALSAC National Executive Office in Memphis, Tennessee. This is an onsite role that requires a regular presence in the office five (5) days per week.

Benefits & Perks

The following Benefits & Perks apply to Full-Time Roles Only.

We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.