Mailroom Customer Service Associate

Bein "Ohana" Agency; Tallahassee (FL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid holidays

401k with company match

Job summary

BrightKey in Tallahassee, FL is seeking an experienced Mailroom Customer Service Associate. You will sort, screen, and deliver mail inside the office building, supporting onsite customers with attention to detail and timely service.

This role requires organization, reliability, and a proactive customer-focused approach. We offer competitive benefits, PTO, a 401(k) with company match, and a first shift schedule (Mon-Fri, 7:30am–4:30pm) at Downtown Tallahassee.

Qualifications

• Prior corporate/office mail room or USPS experience preferred.
• Familiarity with mail room equipment (postage machines, scanners).
• Strong customer service skills to support onsite customers.
• Excellent organizational skills and reliability.
• Valid driver's license with clean record.
• Basic computer and data entry skills.
• High school diploma or equivalent.
• Ability to lift boxes up to 75 lbs.

Responsibilities

• Inbound mail and package sorting.
• Processing outbound mail and packages.
• Signing for incoming packages.
• Delivering mail within the office building to customers.
• Assisting with additional duties as assigned.
• Occasionally backing up as a local-driver to deliver mail.

Skills

Mail room experience

Customer service

Valid driver's license

Data entry

Organizational skills

Teamwork

Education

High School Diploma or Equivalent

Tools

Postage machines

Scanners

Job description

BrightKey is looking for an experienced Mailroom Customer Service Associate in Tallahassee, FL! We offer competitive benefits, paid time off, and a 401K program with a company match. This position involves working with a team operating a mailroom in an office building. You will be sorting, screening, and delivering mail in person within the office building. If you are organized, have excellent attention to detail, customer service skills and are passionate about ensuring smooth mail operations, we'd love to hear from you!

Compensation & Benefits for the Mailroom Customer Service Associate:

• Starting pay rate of $15.50 - $16.50 per hour
• Medical, Dental, Vision & Pet Insurance
• Paid Holidays
• Participation in company 401k

Hours & Logistics:

• Schedule: Monday - Friday
• Hours: First Shift (7:30am - 4:30pm)
• Location: Downtown Tallahassee

Mailroom Customer Service Associate Responsibilities:

• Inbound Mail and Package Sorting
• Processing Outbound Mail and Packages
• Signing for Incoming Packages
• Delivering mail and packages within the office building to customers
• Assisting in various duties as assigned
• This position could occasionally act as a backup driver to deliver mail to other locations. This would include operating a company vehicle in the local area

Required Skills & Experience:

• Prior Corporate/office Mail Room, or Postal Service (USPS) Experience is strongly preferred,
• Familiarity and Experience with Mail Room Equipment (postage machines, scanners, etc.)
• Good customer service skills is required as this position supports onsite customers
• Organizational Skills & Experience
• Valid driver’s license with a clean driving record
• Professional Communications & Ability to Work with Vendors
• Basic Computer and Data Entry Skills
• High School Diploma or Equivalent
• Ability to Lift Boxes/Packages (up to 75lbs)

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.

MCF-072126
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