MAILROOM CONTROL CLERK

NYC Department of Social Services; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

The NYC Department of Social Services invites applications for a Community Assistant to function as a Mailroom Control Clerk within MAP and the Facilities & Administrative Services unit.

You will perform clerical tasks, manage mail and stock, maintain records, and assist in coordinating information with community groups, officials, and MAP staff.

Fluency in English is required; you must be able to lift 30–40 lbs and work well in a team. Residency rules apply in this NYC position.

Qualifications

• Ability to understand and carry out simple instructions.
• Candidates must be able to understand and be understood in English.
• Good organizational skills and record keeping.
• Ability to lift and move at least 30-40lbs.
• Reliable team player and back up support.
• Basic proficiency in computer programs such as Excel/Adobe.
• Attention to detail and accuracy.

Responsibilities

• Assist liaison between Facilities & Administrative Services and MAP’s Eligibility Information Services Unit.
• Notify officials and community groups of location changes to minimize impact on clients.
• Provide clerical support, type correspondence and reports from rough draft and compiled data; research and gather community materials.
• Maintain stocks and requisitions; keep records and track forms.
• Manage mail, filing, and dissemination of MAP information to program areas and community groups.
• Develop forms, worksheets, and record-keeping systems for projects such as renovations and transfers; respond to inquiries.
• May serve as back up to other Facilities & Administrative Services staff as required.

Skills

Organizational skills

Record keeping

Team player

Attention to detail

Excel basics

Adobe basics

Tools

Excel

Adobe

Job description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Medical Assistance Program (MAP) administers public health insurance programs, including Medicaid, for the City of New York. Applying individuals and families are approved for eligibility against applicable Federal and State guidelines. Those found to be eligible can use coverage provided to access doctors, medication and other health care services at little or no cost.

The Administrative Services Division is recruiting for one (1) Community Assistant to function as a Mailroom Control Clerk who will:

• Assist in the performance of liaison activities between Facilities & Administrative Services and MAP’s Eligibility Information Services Unit, Community Based Organizations or designated workgroups by obtaining and conveying information and feedback to facilitate coordination and cooperation; may assist in work of ordinary difficulty and responsibility in facilities management and maintenance of mailroom and stockroom.
• Assist in providing notification of office moves to elected officials & Community Based Organizations to ensure that the effect on clientele is mitigated, maintain liaison with the Office of Land Use Review regarding the official announcements of changes in location, notify 311, Human Resources Administration Info Line, and the MAP Helpline of changes in contact information or location to facilitate information dissemination to community groups regarding MAP services.
• Provide clerical and operational support, type correspondence and reports from rough draft and compiled data; research and gather community materials, assemble community reports, maintain and retrieve community database information; complete forms & requisitions.
• Assist in maintaining controls on the requisitions and procurement of supplies by keeping appropriate records and tracking forms; assist in maintaining the stocks of supplies at an appropriate level.
• Maintain a variety of records, logs, and filing systems; sort and distribute mail, fax documents, photocopy, collate, and pack community information materials for dissemination/distribution to other program areas and community-based organizations, other interested groups or designated individuals.
• Assist in the development of forms, worksheets, and record-keeping systems for the collection, dissemination, and maintenance of information for special projects such as facilities’ renovations and transfers; receive phone calls and inquiries and respond to all levels of staff and the general public providing authorized information and assistance whenever possible to provide with requested information or referral service.
• May serve as back up to other Facilities & Administrative Services staff as required by workload, vacations, and sick leaves to provide continuity of service.

COMMUNITY ASSISTANT - 56056

Minimum Qualifications

• There are no formal education or experience requirements for this position. However, the ability to understand and carry out simple instructions is required.
• Candidates must be able to understand and be understood in English.

Preferred Skills

• Good organizational skills and record keeping - Ability to lift and move at least 30-40lbs - Reliable team player and back up support - Basic proficiency in computer programs such as excel/adobe - Attention to detail and accuracy

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.