MAILROOM CLERK (FULL TIME)

ESFM® USA; Wilmington (MA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Job summary

ESFM® USA is looking for a full-time Mail and Distribution Services professional in Wilmington, Massachusetts. The role involves processing courier items and handling USPS mail while maintaining top-notch customer service. Candidates should have a high school diploma and relevant customer service experience.

Benefits include a retirement plan, health and wellness programs, and various insurance options including medical, dental, and vision.

Qualifications

• Must have relevant prior customer service experience.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Experience using shipping software required by common carriers (UPS, DHL, FedEx, etc.).

Responsibilities

• Receive, sort, deliver, and process courier items and USPS mail.
• Track courier and accountable items and keep records.
• Coordinate and transport bulk mail items.

Skills

Customer service experience

Dangerous Goods shipping certificate

Shipping software knowledge

Education

High School diploma or equivalent

Tools

Courier software (FedEx, UPS, DHL)

Job description

Job Summary

Accurately and promptly processes all Mail and Distribution Services items with highest level of customer service.

Essential Duties and Responsibilities

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly package, mark, label & process all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Follows all processes established in the client standard operating procedures (SOP’s).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Relevant prior customer service experience.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx, etc.).

Benefits

Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Location

Analog Devices – 804 Woburn Street, Wilmington, MA 01887.

Pay Range

$23.00 per hour to $24.00 per hour.

EEO Statement

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.