MAILROOM CLERK (PART TIME)

ESFM® USA; Wilmington (MA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

ESFM USA is seeking a part-time Mailroom Clerk in Wilmington, MA. The role handles mail, interoffice items, and shipments with careful record-keeping and customer service. No prior experience is required, but familiarity with courier software and Dangerous Goods shipping is a plus.

The schedule is part-time, Monday to Friday, with specific hour blocks. Eligible candidates join a diverse team within Compass Group USA's IFM division, supporting clients across Life Science, Technology, and

Qualifications

• No experience required for entry-level mailroom duties.
• Understanding of USPS/courier mail handling is a plus.
• Preferred certification for Dangerous Goods shipping (49 CFR & IATA) is nice-to-have.

Responsibilities

• Process mail and distribution items accurately and promptly with high customer service.
• Receive, sort, and manage USPS and courier shipments; prepare items for shipment.
• Record and track shipments with courier software (FedEx, UPS, DHL, etc.).
• Follow client SOPs and monitor for hazardous materials safety.
• Maintain records of inquiries and fulfill requests; assist with other duties as assigned.

Skills

Customer service

Shipping knowledge

Dangerous Goods

Shipping software

Education

High School diploma or equivalent

Tools

Shipping carrier software

Job description

• We have an opening for a part time MAILROOM CLERK position.
• Location: Analog - 804 Woburn Street, Wilmington, MA 01887. Note: online applications accepted only.
• Schedule: Part time M-F; ( Monday and Friday, 8:30 AM to 4:30 PM, or Tuesday, Wends, Thursday, 12:00 PM to 4:30 PM); More details upon interview.
• Requirement: No previous experience is required.
• Fixed Pay Rate: $22.00 per hour.

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Accurately and promptly processes all Mail and Distribution Services items with highest level of customer service.

Essential Duties and Responsibilities

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Follows all processes established in the client standard operating procedures (SOP’s).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Relevant prior customer service experience.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.)

Associates At ESFM Are Offered Many Fantastic Benefits.

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

About Compass Group

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

ESFM maintains a drug-free workplace.