Mailroom Clerk - 1st Shift (5:30am - 2:00pm)

NTT DATA North America; Woonsocket (RI); On-site; USD 22,041 - 22,523; Full time

Job summary

NTT DATA North America in Woonsocket, RI, is seeking a Mailroom Clerk to provide operational support in document production and mail services. This is a temporary position lasting 6 months, with the potential for extension.

The successful candidate will be responsible for high-volume copying, mail processing, and front-desk support. Candidates must have a high school diploma or GED, and should possess strong organizational and customer service skills.

Qualifications

• Strong customer service skills to interact with clients effectively.
• Organized and able to prioritize multiple tasks efficiently.
• Proficient with basic computer tasks related to office management.

Responsibilities

• Operate high-volume copy and print equipment.
• Process incoming and outgoing mail and packages.
• Respond to customer requests and maintain a clean work area.
• Ensure all equipment is functioning correctly and maintains logs.

Skills

Excellent customer service and communication skills

Strong organizational skills

Basic PC proficiency

Ability to operate office equipment

Attention to detail

Ability to stand for extended periods and lift up to 50 lbs

Education

High school diploma or GED

Tools

Microsoft Office

Job description

NTT Data – Mailroom Clerk

Location: 50 Fortin Drive, Woonsocket, RI 02395

Tentative Start date: May 2026

Duration: 6 months (possible extension)

Hours: Monday-Friday, 5:30 AM - 2:00 PM

Compensation: $16.35

Position Summary

The Mailroom Clerk provides operational support across document production, mail services, and general office functions. This role supports high-volume copying, printing, imaging, and mail processing while ensuring equipment is maintained and customer service standards are met.

Additional responsibilities may include front‑desk support, meeting room setup, and light facility maintenance depending on site needs. This position reports to the Site Manager, Site Supervisor, or Assistant Site Manager.

Responsibilities

Document & Print Services

• Operate high-volume copy, print, and duplicating equipment
• Perform binding, finishing, and quality control checks on completed work
• Operate document imaging systems and related software
• Manage digital files, including opening, saving, and transferring documents
• Generate reports for digital printing and imaging systems

Mail & Shipping Operations

• Process incoming and outgoing mail, packages, and faxes
• Sort, distribute, and apply appropriate postage
• Handle shipping and receiving of materials and supplies
• Maintain logs and records related to mail and shipments

Customer Service & Support

• Respond to customer requests and service calls
• Communicate job status and provide guidance on project feasibility
• Deliver completed work to designated locations (on‑site and off‑site)
• Maintain a clean, organized, and well‑stocked work area

Equipment Operation & Maintenance

• Ensure copiers and equipment are functioning properly through daily checks
• Clear paper jams and escalate technical issues as needed
• Maintain service logs, meter readings, and supply inventories
• Operate equipment such as:
  • Shrink‑wrap machines
  • Paper cutters and hole drills
  • Bindery equipment and joggers
  • Staplers, tape machines, and postage meters

Administrative & Additional Duties

• Perform filing, archiving, and document management tasks
• Track job billing and maintain basic logs
• Support office supply distribution
• Assist with meeting and conference room setup
• Provide reception or call center support when required
• Assist with office moves, light maintenance (e.g., re‑lamping), and housekeeping tasks

Required Skills & Experience

• Excellent customer service and communication skills
• Strong organizational skills with ability to prioritize tasks
• Basic PC proficiency (Microsoft Office, email, file management)
• Ability to operate office equipment and technical machinery
• Attention to detail with strong quality‑checking abilities
• Ability to stand for extended periods and lift up to 50 lbs

Education

High school diploma or GED required.

Equal Employment Opportunity Statement

NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The hourly range for this remote role is $16.00–$16.35 hourly. Actual compensation will depend on several factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.