Desktop Support Technician

NTT DATA, Inc.; Wallingford (CT); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending or health savings

Life and AD&D insurance

Disability coverage

Paid time off

Employee assistance program

401(k) with company match

Additional benefits

Job summary

NTT DATA, Inc. seeks a Desktop Support Technician in Wallingford, CT. Responsibilities include on-site integration of hardware, software, and networking, with occasional remote work. The role involves imaging devices, handling tickets, and coordinating with vendors to resolve Level 2 issues.

You will provide end-user support, work with cross-functional teams, and participate in small IT projects and outages maintenance. A+ certification and strong Windows knowledge are preferred.

Qualifications

• A+ Certification required.
• Desktop management and admin experience.
• White Glove/VIP support experience preferred.
• Proven customer service background.
• Knowledge of Windows operating environment.
• Ability to follow verbal/written technical instructions and scripts.
• Good verbal and written communication skills.
• Physically able to lift and move enterprise hardware.
• Strong interpersonal skills and ability to work in a team.
• Strong troubleshooting skills.

Responsibilities

• Diagnose and troubleshoot Level 2 PC hardware, software and peripherals.
• Document service orders and follow up for reporting and satisfaction.
• Coordinate user requests with external vendors per policies.
• Resolve issues beyond first-tier help desk scope.
• Coordinate with technical personnel for services and follow-up.
• Provide end-user support and work on tickets.
• Coordinate onsite/offshore problem resolution.
• Image laptops/desktops for new users.
• Perform workstation moves within/across buildings.
• Upgrade memory/CPU/hard drives on servers.

Skills

A+ Certification

Desktop Management

VIP Support

Customer Service

Windows OS

Follow Instructions

Verbal & Written Communication

Physical Lifting

Interpersonal Skills

Troubleshooting

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Desktop Support Technician to join our team in Wallingford, Connecticut (US-CT), United States (US).

The Desktop Support Technician will be responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.

This position will be a Client based position.

Job Level Specific Duties

• Diagnoses and troubleshoot Level 2 problems encountered with personal computer hardware, software and peripherals.
• Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
• Coordinates user requests with external vendors per policies and procedures.
• Handles problems that the first-tier of help desk support is unable to resolve.
• Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up.
• End user support and work on tickets
• Coordination between onsite and offshore for user problems to help resolve issues
• Imaging Laptops and Desktops for new users
• Workstation moves within and across Buildings
• Upgrade Memory, CPU, Hard disks on Physical Servers(Hardware upgrades)
• 3rdParty vendor coordination for Application Support and Printers
• Meeting Rooms and Conference room setups (IT related only)
• Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades.
• Availability and Support during outages and maintenance windows

Additional skills

• A+ Certification
• Desktop Management-Desktop Administration Experience
• White Glove/VIP support experience
• Must have a proven customer service background
• Knowledgeable of Windows Operating System environment
• Must be able to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Basic customer interaction skills
• Strong troubleshooting skills

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $27.02 – $40.53 per hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

Company benefits include:

• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• lifeand AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here .

If you'd like more information on your EEO rights under the law, please click here .

For Pay Transparency information, please click here .

Nearest Major Market: New Haven
Nearest Secondary Market: Hartford
Job Segment: Cloud, Technical Support, Technician, Help Desk, Information Technology, Technology