Facility Services Associate Lead

SPS North America; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Job summary

SPS North America is seeking a reliable Facilities Services Associate Lead in Houston, TX to keep offices clean, organized, and functional. The role involves mail handling, conference room setup, and supporting daily operations with a focus on service quality.

Ideal candidates bring at least 1 year in facilities or related roles, strong communication, and a willingness to learn equipment like burnishers or scrubbers. This is a full‑time onsite position with opportunities for growth and benefits.

Qualifications

• 1+ year experience in facilities, office services, mailroom, retail, hospitality, or similar role.
• Strong communication and customer‑first mindset.
• Willingness to learn maintenance equipment and operate basic tools.

Responsibilities

• Maintain cleanliness and organization in offices, kitchens, pantries, restrooms, and conference rooms.
• Set up conference rooms and support events.
• Restock supplies and manage mailroom tasks including sorting and delivery.

Skills

Facilities experience

Communication skills

Independent work

Team collaboration

Tech savvy

Tools

MS Word

MS Excel

MS Outlook

Adobe

Job description

Schedule: Mon - Fri 8:00 pm -5:00 pm Employment Type: Full-time | Onsite

We’re looking for a reliable, energetic Facilities Services Associate Lead to join our team! If you enjoy hands‑on work, take pride in keeping spaces clean and functional, and thrive in a service‑oriented environment, this role is for you.

The candidate should have prior experience working in a mailroom, as well as strong computer skills and good written and verbal communication abilities. They must be able to collaborate effectively in a team setting as well as work independently. Maintenance skills are a plus, and the candidate should be willing to learn how to operate maintenance equipment such as burnishers, auto scrubbers, and other facility equipment. Reliability and flexibility are essential qualities for this position.

The candidate will be responsible for delivering and picking up packages, as well as sorting incoming and outgoing mail. Additional duties include setting up conference rooms, cleaning and vacuuming the offices, and burnishing floors. The candidate will also assist with cleaning the cafeteria after breakfast and lunch service, support office moves, and maintain pantries by restocking supply closets and ensuring that copy paper is replenished at printer locations.

As a key member of our facilities team, you will support daily office operations, provide exceptional customer service to employees and clients, and help maintain a safe, clean, and efficient workplace.

Facilities & Office Support

• Maintain cleanliness and organization in offices, kitchens, pantries, restrooms, and conference rooms
• Set up conference rooms and support company events
• Restock kitchen supplies, pantry items, and copy/printer areas
• Assist with office moves, basic furniture handling, and equipment inventory
• Perform simple repairs; report more complex issues to the Facilities Manager
• Perform general clerical and administrative support duties, including data entry, filing, scanning, document organization, and maintaining accurate records.
• Enter and update information using Microsoft Word, Excel, Outlook, Adobe, and other workplace systems.
• Receive, scan, sort, log, and distribute incoming mail and packages
• Prepare and process outgoing mail
• Deliver packages throughout the office and maintain accurate tracking records
• Operate postage and mail-handling equipment

Copy & Print Support

• Receive, prioritize, and complete copy, print, scan, and document‑production requests from employees and clients.
• Operate copiers, multifunction printers, scanners, binding machines, laminators, and other office equipment.
• Assemble and finish documents using binding, stapling, hole punching, collating, and other finishing methods.
• Review completed copy and print jobs for accuracy, quality, formatting, and completeness before delivery.
• Troubleshoot basic copier and printer issues, replenish paper and toner, clear minor paper jams, and report equipment problems requiring additional service.
• Maintain organized electronic and physical files, logs, service requests, and tracking records.
• Handle documents and business information with professionalism, discretion, and confidentiality.
• Coordinate document and records requests with appropriate internal departments and external vendors when needed.
• Maintain clean, organized, and fully stocked copy/print and business center areas

Fitness Center Support

• Provide coverage in the fitness center as needed
• Restock towels, clothing, and toiletries
• Maintain cleanliness of locker rooms, showers, and restrooms

Front Desk & Business Center Assistance

• Answer phones and support clients at the front desk when needed
• Assist with copy/print tasks and conference room setup
• Serve as backup to reception staff

What You Bring

• 1+ year experience in facilities, office services, mailroom, retail, hospitality, or a similar role
• Strong communication skills and a customer‑first mindset
• Ability to work both independently and as part of a team
• Tech comfort: handheld scanners, email, Word/Adobe, messaging tools (Teams/Slack/Google)
• Professional, positive, and reliable attitude
• Willingness to learn new equipment and maintenance skills (burnishers, auto scrubbers, etc.)
• Ability to stand for long periods
• Ability to lift 40–50 lbs regularly and push/pull carts up to 60 lbs
• Capability to bend, kneel, walk, and perform hands‑on tasks
• Manual dexterity for office equipment (phones, copiers, binding tools, etc.)
• Training provided for all responsibilities
• Duties may change based on business needs

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real‑time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.