Client Services Associate

SPS; West Columbia (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Bonuses for referrals

Medical, Dental, Vision

401k with matching

Commuter benefits

Employee recognition programs

Job summary

SPS is seeking a Client Services Associate to thrive in a fast-paced office environment, delivering operational excellence across mail services, business service center operations, workplace support, and front-of-house backup. This role ensures employees and clients experience a smooth, professional, and well-organized environment every day.

Your attention to detail drives accuracy and reliability, while strong communication and a proactive, customer-first mindset keep operations running

Qualifications

• Strong customer service mindset.
• High attention to detail and reliability.
• Ability to manage multiple operational tasks simultaneously.
• Professional communication skills.
• Self-starter attitude with a proactive approach.

Responsibilities

• Receive and process inbound mail and packages
• Log deliveries into chain-of-custody tracking software
• Distribute mail/packages promptly to employees
• Manage outgoing mail and shipping transactions
• Notify employees of deliveries
• Serve as point of contact for mail and package inquiries
• Monitor and maintain multi-function copy/print devices
• Replenish toner and paper daily
• Assist with copy/print requests
• Submit work orders when equipment requires service
• Maintain a neat and organized service center area
• Monitor and replenish office supplies
• Restock pantry items
• Maintain client breakrooms and kitchen areas
• Service barista stations and meeting spaces
• Provide backup reception/concierge coverage as needed
• Set up meeting rooms, conference spaces, and events
• Assist with building occupant moves
• Perform light maintenance and cleaning tasks
• This position is central to daily business continuity. When mail flows correctly, equipment works, spaces are stocked, and service is seamless - productivity stays high and clients remain confident.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Self-starter

Job description

SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence. This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup - ensuring employees and clients experience a smooth, professional, and well- organized environment every day.

Responsibilities

Mail & Shipping Operations

• Receive and process inbound mail and packages
• Log deliveries into chain-of-custody tracking software
• Distribute mail/packages promptly to employees
• Manage outgoing mail and shipping transactions
• Notify employees of deliveries
• Serve as point of contact for mail and package inquiries

Accuracy, timeliness, and accountability are critical in this function.

Business Service Center Support

• Monitor and maintain multi-function copy/print devices
• Replenish toner and paper daily
• Assist with copy/print requests
• Submit work orders when equipment requires service
• Maintain a neat and organized service center area

Your attention to detail keeps business operations uninterrupted.

Workplace & Pantry Support

• Monitor and replenish office supplies (paper, pens, toner, etc.)
• Restock pantry items (snacks, beverages, coffee areas)
• Maintain client breakrooms and kitchen areas
• Service barista stations and meeting spaces

Presentation matters - you ensure spaces remain stocked, clean, and client-ready.

Front Office & Facilities Support

• Provide backup reception/concierge coverage as needed
• Set up meeting rooms, conference spaces, and events
• Assist with building occupant moves
• Perform light maintenance and cleaning tasks

You help create a polished and welcoming workplace experience.

What Success Looks Like

• Employees receive prompt, courteous, professional service
• Mail and shipping are processed accurately and on time
• Office equipment remains operational and stocked
• Workplace spaces are organized and presentation-ready
• During downtime, you proactively identify ways to add value

What We’re Looking For

• Strong customer service mindset (5-star service standard)
• High attention to detail and reliability
• Ability to manage multiple operational tasks simultaneously
• Professional communication skills
• Self-starter attitude with a proactive approach

Why This Role Matters

This position is central to daily business continuity. When mail flows correctly, equipment works, spaces are stocked, and service is seamless - productivity stays high and clients remain confident.

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.