Mailroom Associate

Jones Lang LaSalle Incorporated; Columbia, Northern (MD, KY); Hybrid; USD 43,000 - 51,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental & Vision

Parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking a punctual Mailroom Associate to manage mail, shipments, and office supply inventory at our Reston client site. The role emphasizes exceptional customer service and reliable, organized operations.

You will support mail processing, breakroom stocking, and basic equipment maintenance while ensuring timely communication of work orders and high levels of employee satisfaction.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of mailroom/office services or facilities support experience preferred.
• Strong customer service skills with professional, white-glove service.

Responsibilities

• Receive, sort, and distribute mail and packages the same day.
• Process outgoing shipments with FedEx/UPS/USPS, applying correct postage.
• Maintain mailroom and office supply inventory; stock essentials.
• Support office equipment operations and basic repairs; respond to jams.
• Organize breakroom supplies and keep shared spaces clean.
• Submit work orders and track tickets with timely updates.

Skills

Customer service

Organization

Time management

Attention to detail

Physical stamina

Education

High school diploma or equivalent

Tools

Corrigo

Copy machine operations

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Mailroom Associate – JLL

What this job involves:

• We are seeking an energetic, reliable, and customer-focused Mailroom Associate to support daily operations at our client site in Reston, Virginia.
• In this role, you will be responsible for managing incoming and outgoing mail services, supporting office and breakroom operations, maintaining supply inventory, and assisting with workplace service requests.
• The ideal candidate is highly organized, detail-oriented, and able to manage multiple responsibilities while delivering a high level of customer service.
• This position plays an important role in ensuring efficient workplace operations and a positive employee experience for onsite teams.

What your day-to-day will look like:

• Receive, sort, and distribute incoming USPS and overnight courier mail and packages on the same day of receipt.
• Process outgoing shipments through FedEx, UPS, and USPS, including applying correct postage and coordinating mail pickups.
• Maintain mailroom, copy rooms, and office supply inventory, including stocking paper, toner, and other workplace essentials.
• Support office equipment operations by responding to paper jams, replacing basic interchangeable parts, and ensuring devices remain functional.
• Organize and replenish breakroom supplies, maintain cleanliness of shared spaces, and wipe down counters and equipment as needed.
• Conduct facility walkthroughs to identify maintenance concerns and submit Corrigo work orders for issues requiring attention.
• Respond to Mail Services-related work orders by opening, updating, and closing tickets within established timelines while maintaining accurate daily workflow reporting.

Required Qualifications:

• High school diploma or equivalent required.
• 1–2 years of related mailroom, office services, or facilities support experience.
• Strong customer service skills with the ability to provide professional, white-glove service.
• Reliable transportation and a clean driving record.
• Strong organizational skills with the ability to manage multiple tasks and priorities throughout the day.
• Ability to work independently with strong attention to detail and time management skills.
• Ability to stand and walk for extended periods and regularly lift and move materials up to 50 pounds.

Preferred Qualifications:

• Experience using Corrigo or similar work order management systems.
• Familiarity with reprographic and copy machine equipment operations.
• Experience supporting workplace or facilities services in a corporate environment.
• Basic troubleshooting skills for office equipment and printers.
• Experience maintaining inventory and ordering workplace supplies.
• Strong written and verbal communication skills.
• Ability to adapt quickly to changing priorities and operational needs.

Client Site Location: Reston, Virginia

Location: Columbia, MD

Work Shift:

Monday through Friday, from 7:00 AM to 4:00 PM.

Salary:

$22 per hour.

Estimated compensation for this position: 21.00 – 21.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

We help our people thrive, grow meaningful careers and find a place where they belong.

Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.