Mail Specialist

Socket.dev; Aberdeen (SD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life Insurance

Short and Long Term Disability

AFLAC

401k Retirement plan

PTO

6 paid Holidays

Job summary

Socket.dev seeks a Mailing Preparation Specialist to support the mailing department’s growth and profitability. The role emphasizes efficient operations, effective time management, and superior customer service to drive revenue.

You will oversee logistics from list preparation to posting documentation, manage billing and tickets, and educate customers and staff on mailing benefits. Ensure compliance with postal regulations and contribute to policy development.

Qualifications

• Ability to provide excellent customer service and respond to inquiries.
• Strong decision making and problem-solving skills in a fast-paced environment.
• Proficient with computers and standard office software.
• Excellent written and oral communication abilities.
• Ability to work effectively in teams and with diverse groups.
• Extensive knowledge of postal regulations and compliance.
• Capability to manage multiple tasks and priorities simultaneously.
• Strong organizational skills and attention to detail.
• Ability to understand and convey the company’s vision.

Responsibilities

• Improve customer service, profitability, and growth goals.
• Oversee mailing logistics: list prep, import, presort, and postal docs.
• Handle billing docs, POs, and job tickets.
• Educate customers and staff on mailing benefits.
• Pursue mailing leads with sales staff.
• Verify printing specs meet postal regulations.
• Stay up-to-date on postal rules and regs.
• Develop training and marketing materials with CS and Sales.
• Help create/ administer dept policies and procedures.
• Collaborate to boost service quality and efficiency.
• Follow all dept policies and perform other duties as needed.

Skills

Customer service

Decision making

Computer skills

Communication

Teamwork

Postal regulations knowledge

Multitasking

Attention to detail

Problem solving

Education

Associate degree in Business

Job description

Summary

This position functions as the mailing preparation specialist. This position is responsible for assisting in the growth and profitability of the mailing department through effective operation techniques, efficient management of time and resources, and working to develop new revenue. In addition to establishing and improving production standards, the role includes working with others in the company to provide the highest level of customer service.

Benefits offered included

• Health
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• AFLAC
• 401k Retirement plan
• PTO
• 6 paid Holidays

Essential Duties and Responsibilities

• Help to achieve company’s customer service, profit, sales, and growth goals.
• Oversee all the logistics involved with list preparation, importing, Cass certify, presorting and output formatted files and postal documentation of the jobs.
• Administer all necessary documentation in regards to billing, purchase orders, and job tickets.
• Work with customers directly and through the sales staff to educate about the benefits of doing their mailing through Quality Quick Print/Midstates Printing.
• Seek out and pursue mailing leads directly and through the sales staff.
• Review job tickets and assure that the printing specs meet postal regulations.
• Know, understand, and keep up-to date on all postal regulations.
• Continually work with the Customer Service and Sales Managers to develop training, sales, and marketing materials to educate employees and customers.
• Assist in developing and administering department operational policies and procedures through regular company and departmental meetings.
• Work in a team environment to enhance customer service and operational efficiency.
• Follow department operational policies and procedures.
• Perform all other duties assigned and those that may be necessary to achieve company and departmental goals.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactory. The requirements listed below are a representation of the knowledge, skill and/or ability required.

• Excellent decision making skills.
• Excellent computer operation skills.
• Excellent working knowledge of the department equipment.
• Extensive knowledge of postal regulations.
• Excellent and aggressive customer service skills.
• Must be flexible.
• Excellent oral and written communication skills.
• Excellent organizational and follow-through skills.
• Must be able to work well with diverse groups or individuals.
• Must be able to carry out multi-task projects simultaneously.
• Excellent knowledge of printing, bindery, mailing, and related processes.
• Must be able to understand and clearly communicate the company’s vision.
• Regular and consistent attendance.

Education and/or Experience

Associate degree in Business or related field; or 3 or more years related experience and/or

2 to 5 years of computer experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to apply basic math concepts (add, subtract, multiply, and divide).

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical and Working Conditions

The job is performed in a manufacturing facility with exposure to large equipment, noise, and materials related to the printing process. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of the job.

• Ability to sit and/or stand for extended periods of time.
• Ability to occasionally bend, stoop or kneel.
• Ability to use hands and arms to type, reach, handle or feel.
• Ability to regularly lift/move up to 10 pounds, frequently lift/move up to 25 pounds and occasionally lift/move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

None.