Representante Senior de Servicio al Cliente — Tienda de Envíos

PostNet Seaville; Upper Township (NJ); Vor Ort; USD 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Compensación competitiva

Programación flexible

Desarrollo de la trayectoria profesional

Zusammenfassung

Una franquicia de servicios de impresión busca un representante sénior de servicio al cliente en Upper Township, Nueva Jersey. El candidato ideal tendrá experiencia previa en ventas y habilidades excepcionales de atención al cliente. Las responsabilidades incluyen ayudar a los clientes con servicios de envío y embalaje, procesar ventas y mantener el estándar del centro. Se ofrece compensación competitiva y horario flexible. Se espera un diploma de secundaria y habilidades con aplicaciones en la computadora.

Qualifikationen

• Experiencia en servicio al cliente o ventas en un entorno minorista.
• Habilidades excepcionales de servicio al cliente.
• Capacidad para manejar quejas de manera profesional.

Aufgaben

• Ayudar a los clientes con servicios de envío y embalaje.
• Procesar las ventas a través del sistema de punto de venta.
• Mantener el centro consistente con los estándares establecidos.

Kenntnisse

Experiencia previa en servicio al cliente o ventas en un entorno minorista

Habilidades excepcionales de servicio al cliente

Capacidad para traducir los requisitos del cliente en productos o servicios finales

Multitarea

Habilidades efectivas de comunicación verbal y escrita

Gran atención al detalle

Excelentes habilidades de gestión del tiempo y organización

Competente con Microsoft Office y Google Suite

Ausbildung

Diploma de escuela secundaria o equivalente

Jobbeschreibung

Benefit/Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner or Manager, the Senior Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

WHAT YOU BRING TO THE TABLE:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

WHAT WE EXPECT OF YOU:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

WHAT YOU CAN EXPECT OF US:

• Hard work, collaboration, humanity, fun, and laughter
• Career path development

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner