Mail Services Technician

Lone Star College; Houston (TX); On-site; USD 36,000 - 41,000; Full time

Job summary

Lone Star College is seeking a Mail Services Tech to manage mail and package operations across campuses. You will support the Property Services team and help ensure timely, secure deliveries and accurate tracking of mail flow.

The role requires a high school diploma or GED, a valid Texas driver's license, and the ability to work with various mailroom systems. Weekend work and travel between campuses may be required.

Qualifications

• High school diploma or GED required.
• Associate degree or higher preferred.
• Valid Texas Driver's License required.

Responsibilities

• Receives, sorts, and prepares mail and packages for campus delivery.
• Operates mailroom equipment and maintains logs and tracking databases.
• Coordinates with departments to resolve delivery discrepancies and maintains safety standards.

Skills

Organizational skills

Customer service

Communication skills

Problem solving

Education

High school diploma or GED

Associate degree or higher

Tools

Mail meters

Scanning software

GPS/delivery apps

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Established in 2012, Lone Star College-University Park has been recognized nationally and internationally for its innovation, as well as its focus on student access and success. Conveniently located off SH 249 in the heart of northwest Houston, Lone Star College-University Park is known as the "community's college," providing students with highly affordable degree and certificate programs that transfer seamlessly to four-year universities or lead to direct employment. Campus facilities include the Center for Science & Innovation, the Energy & Manufacturing Institute, Learning Innovation Labs and the Geology Rock Wall.

Location address is 20515 SH 249 (TX 249 and Louetta Road), Houston, TX 77070.

Job Description

PURPOSE AND SCOPE: The Mail Services Tech is responsible for the efficient and timely collection, sorting, delivery, and processing of mail and packages for the college and provides operational support to the Property Services team. This position ensures reliable and courteous service to all faculty, staff, and students, acting as a crucial link in the institution's communication and operational infrastructure.

This role works collaboratively across LSC campuses on special projects, recommend process improvement, and implement best practices in standard operating procedures (SOPs) across functional units.

Essential Job Functions

• Receives, sorts, and prepares all incoming and outgoing mail and packages, including USPS, intercampus, and courier deliveries (UPS, FedEx, Amazon, DHL)
• Arranges transportation and delivery of mail/packages across campus and to external locations, ensuring timely and accurate distribution
• Operates mailroom equipment (e.g., postage meters, scanners) and ensure proper handling of sensitive/confidential materials in compliance with postal regulations
• Maintains tracking systems for package flow, delivery logs, and monthly volume reports; update mail accounting and tracking databases
• May be required to drive college vehicles to deliver mail and packages, plan efficient routes, and obtain delivery confirmations/signatures as needed
• If applicable, conducts daily inspections and preventive maintenance on assigned vehicles; maintain mileage logs and ensure safe operation
• Keeps mailroom areas clean, organized, and compliant with safety standards
• Coordinates with departments and external entities to resolve delivery discrepancies, damages, or claims
• Assists in training new staff and provide troubleshooting support for mailroom equipment and systems.
• Assists with general maintenance tasks, including simple repairs, auction preparation, and property/services inspections
• Supports event setup and takedown and assist tech teams with weather-related recovery efforts
• Delivers copy paper to designated workspaces across campus
• Assists with administrative duties including CMMS updates, report generation, and account management in mail services databases
• Responsible for other reasonable related duties as assigned

Knowledge, Skills, And Abilities

• Knowledge of mailroom operations, procedures, and relevant postal regulations (ex., USPS)
• Ability to operate mailroom equipment and computer systems (e.g., mail meters, scanning software, delivery apps, GPS)
• Ability to operate equipment such as forklift and pallet jack
• Strong organizational skills to sort, track, and manage mail and packages efficiently
• Excellent communication and customer service skills, including the ability to interact with a diverse population
• Attention to detail and accuracy in sorting, tracking, and processing mail
• Adaptability and problem-solving skills to handle unexpected situations
• Ability to work independently and as part of a team

Physical Abilities

• Must be capable of performing labor-intensive work such as long periods of standing; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy items, such as boxes
• Physical ability to lift and carry heavy items (up to 50 lbs. consistently and potentially up to 75 lbs. occasionally), stand, walk, and drive for extended periods

Work Schedule And Conditions

• Work in various indoor and outdoor environments, including exposure to heat, cold, and inclement weather
• May regularly travel to different LSC locations
• May be fully reassigned to other LSC locations if necessary
• May need to work weekends and untraditional hours if necessary
• This position is classified as an essential employee, which means the individual may be required to report to work during college closures or emergencies to support recovery and reopening efforts

Required Qualifications

• High school diploma or GED and at least 3 years of experience, or an equivalent combination of education and experience
• Valid Texas Driver's License and clear driving record

Preferred Qualifications

• Associate degree or higher
• At least 5 years of related work experience
• Certified Forklift Operator

Salary

Hiring salary range is $36,057 - $41,466

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your Resume Should Provide a Complete Picture Of Your Work Experience. The Resume Should Include The Following Information For Each Position Listed

• Length of time (specific months and years) of employment
• If the position was full time or part time
• If the position was paid or unpaid
• Level of degree completed including date earned.
• Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.