Mail Processing Associate I (In-Office)

Vanderbilt Mortgage and Finance, Inc; Maryville (TN); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Medical and Dental Plan

401(k) with company match

Paid time off and holidays

Tuition assistance

Onsite fitness facility and wellness

Job summary

Vanderbilt Mortgage and Finance, Inc. is seeking a Mail Processing Center Clerk I to handle mail, packages, and shipping duties in the home office. This in-office role reports to the MPC Team Lead and does not involve consumer contact.

Must have a high school diploma, basic computer skills, and ability to type at least 25 wpm. Responsibilities include processing mail, coordinating with FedEx/UPS, and providing excellent customer service at the mail window.

Qualifications

• High School diploma or equivalent required.
• No experience required; 0–1 year preferred.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively via phone, email, and in person.
• Ability to gather facts, analyze causes, and determine actions.
• Ability to manage multiple responsibilities and stay organized.
• Attention to detail and teamwork are essential.

Responsibilities

• Process incoming and outgoing mail daily and organize by recipient.
• Deliver and track mail and packages using USPS, FedEx, and UPS.
• Support shipping labels and print jobs for various departments.
• Coordinate with vendor services for courier needs.
• Assist in trouble shooting lost packages and maintain accurate records.
• Provide customer service at the Mail Processing window.

Skills

Typing 25 wpm

Effective communication

Teamwork

Attention to detail

Multi-tasking

Basic computer skills

Education

High School diploma or equivalent

Tools

AS400

FedEx Ship Manager

Job description

Vanderbilt Mortgage and Finance, Inc. is seeking a Mail Processing Center Clerk I to handle mail, packages, and shipping duties in the home office. This in-office role reports to the MPC Team Lead and does not involve consumer contact.

Must have a high school diploma, basic computer skills, and ability to type at least 25 wpm. Responsibilities include processing mail, coordinating with FedEx/UPS, and providing excellent customer service at the mail window.