Mail Processing Receiving Clerk

Vanderbilt Mortgage and Finance, Inc; Maryville (TN); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Medical & Dental

401(k) match

PTO & holidays

Volunteer PTO

Tuition assistance

Wellness programs

On-site fitness

Job summary

Vanderbilt Mortgage and Finance, Inc. is seeking a Mail Processing Center Clerk I to handle mail processing, sorting, and delivery for enterprise operations. The role reports to the MPC Team Lead and requires in-office presence with a stable, in-demand work environment.

Key responsibilities include processing mail, coordinating with carriers, managing FedEx tasks, and providing excellent customer service at the mail window. A high school diploma is required with 0–1 year of experience preferred.

Qualifications

• High School diploma or equivalent required.
• 0–1 year of experience preferred.
• Basic computer skills; type at least 25 wpm.
• Ability to communicate effectively via phone, email, and in person.
• Gather facts, analyze causes, and decide action.
• Strong attention to detail and organizational skills.
• Ability to work in a team environment.

Responsibilities

• Process incoming and outgoing mail daily.
• Sort, organize, and prepare mail for delivery.
• Maintain mail routes and coordinate with carriers.
• Provide excellent customer service at the mail window.
• Support printing and shipping tasks enterprise-wide.
• Assist in special print jobs and FedEx administration.

Skills

Attention to detail

Communication

Multi-tasking

Typing 25 wpm

Teamwork

Education

High school diploma or equivalent

Job description

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE: Mail Processing Center (MPC) Clerk I (Non – LO – No Consumer Contact)

JOB STATUS: Full Time/Hourly

DEPARTMENT: Mail Services

REPORTS TO: Mail Processing Center Team Lead

TRAVEL REQUIRED: None

WORK SCHEDULE: Required In Office

PAY:

The expected hiring range for this position is from $16.86 to $19.83 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs

Job Summary

The Mail Processing Center Clerk I is responsible for processing, receiving, sorting, distributing, picking up, and delivering company mail and packages for the enterprise. This role reports to the Mail Processing Center Team Lead and ensures mailing machines are operating sufficiently, mail and packages reach their destinations in a timely manner, and that document flow runs smoothly for the organization.

Job Functions

Processes Incoming and Outgoing Mail

• Receives, sorts, and opens (when required) mail daily to include:
• Organizes mail according to business unit (recipient).
• Payments and checks given to MPC Payment Processors.
• Tax bills and correspondence given to MPC Tax Research Clerks.
• Identifies and processes customer correspondence for imaging.
• Receives, sorts and sends all outgoing mail and packages via USPS, FedEx, and UPS.
• Completes daily mail routes throughout the office for mail pick up and drop off in mail service locations.
• Researches, identifies, and updates all returned mail based on individual team policies using the AS400 for customer account access and updating addresses.
• Provides special print job services enterprise wide for training and development, marketing promotions, laminations, and other needs as requested
• Provides FedEx administration services to all business units as needed to set up new user accounts and edit groups as necessary
• Sends weekly packages to all Home Centers, Home Building Group and Supply Facilities.
• Prioritizes special projects as needed based on efficient shipping practices and department needs

Provides Excellent Customer Service

• Answers calls regarding mail and tracking packages for the Retail Home Centers and Home Building Group teams.
• Collaborates with special groups for deliveries as needed, such as: Aramark, Facilities, Technology, Lodge, etc.
• Assists in trouble shooting lost or missing packages and mail.
• Responds to emails from inter-enterprise team members as needed.
• Provides service at the Mail Processing window located in the main hallway of the home office.
• Provides postage and shipping labels as requested.
• Print jobs, special letters and mailings sent to the work-from-home and extension-print email distros

Supports Vendor Services

• Works with third party courier as needed to ensure mail is received and ready to go out each day in a timely manner as schedules are determined
• Operates Ship Manager from FedEx to print weekly shipping labels for outgoing packages to Retail Sales Centers and Home Building Facilities
• Organizes and sorts packages to be picked up by UPS and FedEx for daily pickup

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

Qualifications

• Education: High School diploma or equivalent required.
• Experience: No experience required; 0-1 year of experience preferred.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment

Physical Demands

• Must be able to lift up to 25 pounds.
• Must be able to remain in a stationary position 50-75% of the time. Will walk throughout home office daily for mail services, frequency will vary.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree
• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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