Mail Order Pharmacy Technician

Advocate Health; Menomonee Falls (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health in Wisconsin is seeking a Pharmacy Technician to support dispensing, data entry, insurance verification, and patient service in a busy pharmacy setting.

You will learn the department's systems, maintain accurate records, and assist in cashiering and order fulfillment while complying with regulatory standards and safety requirements.

Qualifications

• Demonstrates math accuracy for patient billing and data entry.
• Attention to detail for patient records and prescriptions.
• Strong customer service, communication, organization and problem-resolution abilities.
• Basic computer skills for pharmacy software and data entry.
• On-the-job training may cover diabetic shoe fitting certification.
• Life support training may be required depending on department.

Responsibilities

• Develops competency in servicing pharmacy customers including data entry, insurance verification, label generation, and cashiering.
• Develops competence in dispensing and delivery of medications and use of information systems.
• Handles insurance and third-party billing, prior authorizations, and claims corrections.
• Supports clinical needs such as DIR fees and related documentation.
• Promotes diabetic footwear selection and insurance billing where applicable.
• Floats to support pharmacy workflow across locations as needed.
• Ensures compliance with pharmacy procedures, documentation, and regulatory standards.
• Adheres to controlled substance procedures and USP requirements.
• Provides age-appropriate patient care and follows department policies and procedures.

Skills

Mathematics

Attention to detail

Customer service

Communication skills

Basic computer skills

Diabetic shoe fitting certification

Life support training

Education

High School diploma

Job description

Major Responsibilities:

• Develops competency in servicing pharmacy customers including obtaining and recording initial demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering.
• Develops competence in dispensing and delivery of medications. This includes developing competence in the department’s us of information systems, technology, and automation use for dispensing, storage of medications and clerical duties.
• Develop competence in insurance and third party billing functions including: data entry of customer demographics and third-party information, obtaining prior authorizations from appropriate third-party carriers, maintaining files of prior authorization, investigating and correcting errors in submission to third parties and handling private insurance, workers compensation, and third-party insurance coverage and prescription-related issues.
• Develops competence in clinical support needs such as but not limited to DIR fees.
• If applicable per assigned work location and workflow scope, will promote the sale of and assist customers in the appropriate selection and fitting of diabetic footwear, submit insurance billing (Medicare, Medicaid, and commercial), as well as maintain documentation records.
• If applicable, float technician develops competency in pharmacy workflow across multiple Aurora Pharmacy locations.
• Develops competence in pharmacy procedures and documentation as required, satisfying legal, regulatory, and department requirements of pharmacy practice.
• Complies with legal, regulatory, accreditation standards. This includes (but is not limited to) controlled substance procedures and USP requirements.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• Licensure (IL only): State of Wisconsin (registration):
• Pharmacy Technician or Pharmacy Technician Student; Certification (CPhT) issued by PTCB or ExCPT within two years of hire, or sooner if required by law. Must sit for the certification exam at least one time within the first year of employment.
• Patient facing teammates may be required to have three certifications: Immunization, BLS through an entity approved by Advocate Health and non-vaccine injectable to be granted from the state of WI or if from out of state, the program is approved by the accreditation council for pharmacy education (ACPE) or by the WI pharmacy examining board.

Education Required:

• High School Graduate.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Good Mathematic skills
• Attention to details
• Good customer service, communication, organization, problem resolution and process development skills
• Basic computer skills
• If applicable per assigned work location and workflow scope, diabetic shoe fitting certification is required and will be obtained through on the job training.
• Life support training courses may be required dependent on department discretion.

Physical Requirements and Working Conditions:

• Ability to stand for long periods of time.
• Ability to walk, lift, squat, bend, twist, crawl, kneel, climb and reach about shoulders throughout the work day.
• Lifts, carries and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique.
• Ability to deliver medications to via patient preferred mode (bedside, curbside, etc)
• Flexibility to travel amongst Aurora Pharmacy locations
• Must be able to:
• lift up to 35 lbs from floor to chest-level.
• lift and carry up to 35 lbs at waist height a reasonable distance.
• Must be able to:
• push/pull with 30 lbs of force.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.