Pharmacy Technician - Retail

Advocate Aurora Health; Milwaukee (WI); On-site; USD 30,100 - 45,185; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off programs

Educational Assistance Program

Job summary

JobRx, Inc. is seeking a full-time Pharmacy Technician in Milwaukee, Wisconsin. The role involves servicing pharmacy customers, dispensing medications, and adhering to legal regulations. Candidates must be high school graduates with a Wisconsin license and are expected to achieve certification within two years.

Responsibilities include insurance billing, patient care, and teamwork across various pharmacy locations. Strong math, customer service, and organizational skills are essential. Compensation ranges from $21.85 to $32.80 per hour, with benefits available.

Qualifications

• Licensure in Wisconsin required for Pharmacy Technician.
• Certification (CPhT) must be obtained within two years of hire.
• No experience required.

Responsibilities

• Develops competency in servicing pharmacy customers.
• Handles dispensing and delivery of medications.
• Provides insurance and third party billing support.
• Maintains compliance with legal and regulatory standards.

Skills

Good Math skills

Attention to details

Good customer service

Communication skills

Organization skills

Problem resolution skills

Basic computer skills

Diabetic shoe fitting certification

Education

High School Graduate

Job description

Position Details

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Hours of operation: 8am-8pm weekdays and 8am-4pm weekends. 8hr shifts. Shifts generally are 8 to 4:30pm and 11:30 am to 8pm. Expectations are they close and open half the time and work 2 weekends per month.

Pay Range: $21.85 - $32.80

Major Responsibilities

• Develops competency in servicing pharmacy customers including obtaining and recording initial demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering.
• Develops competence in dispensing and delivery of medications. This includes developing competence in the department's use of information systems, technology, and automation use for dispensing, storage of medications and clerical duties.
• Develop competence in insurance and third party billing functions including: data entry of customer demographics and third-party information, obtaining prior authorizations from appropriate third-party carriers, maintaining files of prior authorization, investigating and correcting errors in submission to third parties and handling private insurance, workers compensation, and third-party insurance coverage and prescription-related issues.
• Develops competence in clinical support needs such as but not limited to DIR fees.
• If applicable per assigned work location and workflow scope, will promote the sale of and assist customers in the appropriate selection and fitting of diabetic footwear, submit insurance billing (Medicare, Medicaid, and commercial), as well as maintain documentation records.
• If applicable, float technician develops competency in pharmacy workflow across multiple Aurora Pharmacy locations.
• Develops competence in pharmacy procedures and documentation as required, satisfying legal, regulatory, and department requirements of pharmacy practice.
• Complies with legal, regulatory, accreditation standards. This includes (but is not limited to) controlled substance procedures and USP requirements.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to his/her age‑specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required

• Licensure (IL only): State of Wisconsin (registration):
• Pharmacy Technician or Pharmacy Technician Student; Certification (CPhT) issued by PTCB or ExCPT within two years of hire, or sooner if required by law. Must sit for the certification exam at least one time within the first year of employment.
• Patient facing teammates may be required to have three certifications: Immunization, BLS through an entity approved by Advocate Health and non‑vaccine injectable to be granted from the state of WI or if from out of state, the program is approved by the accreditation council for pharmacy education (ACPE) or by the WI pharmacy examining board.

Education Required

• High School Graduate.

Experience Required

• No experience required.

Knowledge, Skills & Abilities Required

• Good Math skills
• Attention to details
• Good customer service, communication, organization, problem resolution and process development skills
• Basic computer skills
• If applicable per assigned work location and workflow scope, diabetic shoe fitting certification is required and will be obtained through on‑the‑job training.
• Life support training courses may be required dependent on department discretion.

Physical Requirements and Working Conditions

• Ability to stand for long periods of time.
• Ability to walk, lift, squat, bend, twist, crawl, kneel, climb and reach about shoulders throughout the work day.
• Lifts, carries and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique.
• Ability to deliver medications via patient preferred mode (bedside, curbside, etc)
• Flexibility to travel amongst Aurora Pharmacy locations.
• Must be able to lift up to 35 lbs from floor to chest‑level.
• Must be able to lift and carry up to 35 lbs at waist height a reasonable distance.
• Must be able to push/pull with 30 lbs of force.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Benefits and Compensation

• Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short‑ and Long‑Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.