Pharmacy Technician - Retail

Aurora Health Care; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization is looking for a Pharmacy Technician to develop competencies in servicing pharmacy customers and assisting with medication dispensing. The ideal candidate should be a high school graduate with good mathematical and customer service skills. Responsibilities include handling insurance billing, complying with legal standards, and working in various pharmacy locations. This entry-level role offers on-the-job training for those interested in a rewarding healthcare career.

Qualifications

• Attention to detail and customer service skills are essential.
• Mathematical proficiency is required for record keeping.
• Basic computer skills necessary for pharmacy systems.

Responsibilities

• Develops competency in servicing pharmacy customers and data entry.
• Assists in the dispensing and delivery of medications.
• Handles insurance and third-party billing procedures.
• Complies with legal and accreditation standards.

Skills

Good Mathematic skills

Attention to details

Good customer service skills

Communication skills

Organization skills

Problem resolution skills

Basic computer skills

Education

High School Graduate

Job description

Major Responsibilities

• Develops competency in servicing pharmacy customers including obtaining and recording initial demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering.
• Develops competence in dispensing and delivery of medications. This includes developing competence in the department’s use of information systems, technology, and automation use for dispensing, storage of medications and clerical duties.
• Develop competence in insurance and third party billing functions including: data entry of customer demographics and third-party information, obtaining prior authorizations from appropriate third-party carriers, maintaining files of prior authorization, investigating and correcting errors in submission to third parties and handling private insurance, workers compensation, and third-party insurance coverage and prescription-related issues.
• Develops competence in clinical support needs such as but not limited to DIR fees.
• If applicable per assigned work location and workflow scope, will promote the sale of and assist customers in the appropriate selection and fitting of diabetic footwear, submit insurance billing (Medicare, Medicaid, and commercial), as well as maintain documentation records.
• If applicable, float technician develops competency in pharmacy workflow across multiple Aurora Pharmacy locations.
• Develops competence in pharmacy procedures and documentation as required, satisfying legal, regulatory, and department requirements of pharmacy practice.
• Complies with legal, regulatory, accreditation standards. This includes (but is not limited to) controlled substance procedures and USP requirements.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient\'s status and interpret the appropriate information needed to identify each patient\'s requirements relative to his/her age-specific needs, and to provide the care needed as described in the department\'s policies and procedures. Age-specific information is developed further in the departmental job standards.

Education Required

• High School Graduate.

Experience Required

• No experience required.

Knowledge, Skills & Abilities Required

• Good Mathematic skills
• Attention to details
• Good customer service, communication, organization, problem resolution and process development skills
• Basic computer skills
• If applicable per assigned work location and workflow scope, diabetic shoe fitting certification is required and will be obtained through on the job training.
• Life support training courses may be required dependent on department discretion.

Physical Requirements And Working Conditions

• Ability to stand for long periods of time.
• Ability to walk, lift, squat, bend, twist, crawl, kneel, climb and reach about shoulders throughout the work day.
• Lifts, carries and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique.
• Ability to deliver medications to via patient preferred mode (bedside, curbside, etc)
• Flexibility to travel amongst Aurora Pharmacy locations
• Must be able to: lift up to 35 lbs from floor to chest-level.
• lift and carry up to 35 lbs at waist height a reasonable distance.
• Must be able to: push/pull with 30 lbs of force.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.