Mail Order Pharmacy Technician

Aurora Health Care; Menomonee Falls (WI); On-site; USD 29,549 - 44,358; Full time

Job summary

A prominent health care provider is seeking a Mail Order Pharmacy Technician in Menomonee Falls, WI. This full-time position involves servicing pharmacy customers, dispensing medications, and managing insurance billing. Candidates must be high school graduates and possess good customer service and mathematical skills. The pay range for this role is $21.45/hr to $32.20/hr.

Qualifications

• No experience required for this position.
• Certification must be obtained within two years of hire.

Responsibilities

• Service pharmacy customers by recording required information.
• Dispense and deliver medications with appropriate technology.
• Perform insurance and billing functions efficiently.
• Ensure compliance with legal and regulatory standards.

Skills

Good mathematical skills

Attention to detail

Good customer service

Communication skills

Organization skills

Problem resolution skills

Process development skills

Basic computer skills

Education

High School Graduate

Job description

Join to apply for the Mail Order Pharmacy Technician role at Aurora Health Care.

This range is provided by Aurora Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.45/hr - $32.20/hr

Major Responsibilities

• Develop competency in servicing pharmacy customers including obtaining and recording initial demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering.
• Develop competence in dispensing and delivery of medications. This includes developing competence in the department’s use of information systems, technology, and automation for dispensing, storage of medications and clerical duties.
• Develop competence in insurance and third‑party billing functions including: data entry of customer demographics and third‑party information, obtaining prior authorizations from appropriate carriers, maintaining files of prior authorization, investigating and correcting errors in submission to third parties and handling private insurance, workers compensation, and third‑party insurance coverage and prescription‑related issues.
• Develop competence in clinical support needs such as, but not limited to, DIR fees.
• If applicable per assigned work location and workflow scope, promote the sale of and assist customers in the appropriate selection and fitting of diabetic footwear, submit insurance billing (Medicare, Medicaid, and commercial), and maintain documentation records.
• If applicable, float technician develops competency in pharmacy workflow across multiple Aurora Pharmacy locations.
• Develop competence in pharmacy procedures and documentation as required, satisfying legal, regulatory, and department requirements of pharmacy practice.
• Comply with legal, regulatory, accreditation standards. This includes (but is not limited to) controlled substance procedures and USP requirements.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served, assess data reflective of the patient's status, interpret appropriate information, and provide the care needed as described in the department's policies and procedures. Age‑specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required

• Licensure (IL only): State of Wisconsin registration.
• Pharmacy Technician or Pharmacy Technician Student; Certification (CPhT) issued by PTCB or ExCPT within two years of hire, or sooner if required by law. Must sit for the certification exam at least once within the first year of employment.
• Patient‑facing teammates may be required to have three certifications: Immunization, BLS through an entity approved by Advocate Health, and non‑vaccine injectable to be granted from the state of WI or, if from out of state, the program must be approved by the Accreditation Council for Pharmacy Education (ACPE) or by the WI pharmacy examining board.

Education Required

• High School Graduate.

Experience Required

• No experience required.

Knowledge, Skills & Abilities Required

• Good mathematical skills.
• Attention to detail.
• Good customer service, communication, organization, problem resolution and process development skills.
• Basic computer skills.
• If applicable per assigned work location and workflow scope, diabetic shoe fitting certification is required and will be obtained through on‑the‑job training.
• Life support training courses may be required dependent on department discretion.

Physical Requirements and Working Conditions

• Ability to stand for long periods of time.
• Ability to walk, lift, squat, bend, twist, crawl, kneel, climb and reach about shoulder height throughout the work day.
• Lifts, carries and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique.
• Ability to deliver medications via patient preferred mode (bedside, curbside, etc.).
• Flexibility to travel amongst Aurora Pharmacy locations.
• Must be able to lift up to 35 lbs from floor to chest level.
• Must be able to lift and carry up to 35 lbs at waist height a reasonable distance.
• Must be able to push/pull with 30 lbs of force.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Hospitals and Health Care

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.