Certified Pharmacy Technician I Atrium Health CarolinaCARE FT

Advocate Health; Charlotte (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Advocate Health in Charlotte, NC is seeking a Pharmacy Technician to support pharmacists in dispensing medications and handling customer inquiries. You will learn the department's information systems, process medication orders, and assist with the storage and distribution of medications in a fast-paced environment.

The role requires a High School diploma and a PTCB certification. Prior retail pharmacy or call-center experience is preferred to ensure accurate, timely service and quality patient

Qualifications

• High School Graduate with Valid PTCB Certification.
• No experience required; 1 year of recent retail pharmacy experience and high-volume customer service/call experience preferred.

Responsibilities

• Dispense and deliver medications; develop competence with dispensing systems and automation.
• Enter medication orders in computer systems and process requests.
• Handle phone calls from customers, nurses, physicians, and patients with accurate issue resolution.
• Ensure compliance with legal, regulatory, accreditation standards and pharmacy procedures.

Skills

Mathematics

Attention to detail

Communication

Basic computer skills

Education

High School Diploma

PTCB Certification

Job description

Performs a variety of clerical, distributive, technical and data gathering duties in order to provide medications to patients and support the pharmacists.

Major Responsibilities:

• Develops competence in dispensing and delivery of medications. This includes developing competence in the department’s use of information systems, technology, and automation used for dispensing and storage of medications.
• Develops competence in preparing non-sterile products following USP, state, and federal recommendations, as required.
• Develops competence in entering medication orders in the computer system and/or processing medication requests via the computer system.
• Develops competence in managing phone calls from customers and team members such as nurses, physicians or patients. This includes accurately understanding and interpreting the issue, timely resolution, or timely hand-off to another team member as appropriate.
• Develops competence in pharmacy procedures and documentation as required, satisfying legal, regulatory, and department requirements of pharmacy practice.
• Complies with legal, regulatory, accreditation standards. This includes (but is not limited to) controlled substance procedures, USP procedures and DNV requirements.

Licensure, Registration, and/or Certification Required:

Licensure (IL only): State of Wisconsin (registration):

Pharmacy Technician or Pharmacy Technician Student; Certification (CPhT) issued by PTCB or ExCPT within two years of hire, or sooner if required by law. Must sit for the certification exam at least one time within the first year of employment.

Patient facing teammates may be required to have three certifications: Immunization, BLS through an entity approved by Advocate Health and non-vaccine injectable to be granted from the state of WI or if from out of state, the program is approved by the accreditation council for pharmacy education (ACPE) or by the WI pharmacy examining board.

Education Required:

• High School Graduate. Valid PTCB Certification.

Experience Required:

• No experience required. 1 year of recent retail pharmacy experience. Prior high volume customer service experience and high volume call experience.

Knowledge, Skills & Abilities Required:

• Good mathematics skills.
• Attention to details.
• Good communication (written and verbal) and interpersonal skills.
• Basic computer skills.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job
• Frequent fine motor motion of hands and wrists to operate keyboard and manipulate syringes
• Lifts, carries, and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique
• Will be frequently required to lift to 35 lbs., lift and carry up to 35 lbs. at waist height a reasonable distance, push/pull with 30 lbs. of force
• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders
• Must have functional speech, vision, touch, and hearing
• May be exposed to chemical hazards
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.