Manager, Back Office & Payment Operations

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 119,000 - 149,000; Full time

Benefits offered by this job

Remote work up to four weeks per year

Job summary

United States Digital Space LLC in San Francisco seeks a Manager, Banking Operations to lead a team at the center of how money moves across the platform. You’ll coach analysts, set priorities, and establish operating rhythms that scale a high-stakes function with accuracy and control.

In this hybrid role, you’ll oversee payment monitoring across rails (Fedwire, SWIFT, ACH, checks, stablecoins), collaborate across Compliance, Legal, Product, Eng, Treasury, and external banks to strengthen

Qualifications

• 5+ years in US banking operations or related field within a bank, fintech, or regulated financial services environment.
• 2+ years of people management experience with a track record of coaching and building teams.
• Experience with high-risk money movement workflows and payment rails (wires, ACH, checks, SWIFT, etc.).
• Practical fluency with AI tools (Claude, Hex, Granola, Glean) and applying AI to improve team effectiveness and scale.
• Strong judgment for risk assessment, escalation decisions, and audit-ready documentation.
• Experience partnering cross-functionally with Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners.

Responsibilities

• Lead a Banking Operations team by setting priorities, coaching performance, and building a high-accountability culture grounded in judgment and documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins with timely reviews and risk-based decisions.
• Build scalable operating frameworks for onboarding, QA, escalation management, and coverage planning.
• Drive AI-native initiatives by identifying high-impact use cases and adopting AI tools to improve speed, quality, and control.
• Partner with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls and enable new workflows.
• Drive continuous improvement by identifying root causes and increasing throughput through automation while maintaining control quality.
• Translate frontline insights into reporting and leadership-ready updates on trends, risks, and process gaps.

Skills

People management

Risk assessment

Communication

Data-driven

Cross-functional collaboration

Tools

SQL

Excel

AI tools

AI copilots

Job description

Why join us

the company is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, the company enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. the company’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on the company, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at the company allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Banking Operations at the company

Operations is the backbone of the company’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you’ll do

As a Manager, Banking Operations at the company, you’ll lead a team at the center of how money moves through the platform. You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale. Operations sits at the heart of the company, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision.

In this role, you’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions, escalations, and complex decisions in real time. You’ll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows. If you’re excited by leading great people, solving hard operational problems, and building systems that help the company move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.

• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.

• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.

• Advance the company’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.

• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.

• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.

• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.

Requirements

• 5+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.

• 2+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teams.

• Working knowledge of high-risk money movement workflows and payment rails such as wires, ACH, checks, SWIFT, or similar transaction monitoring and exception management environments.

• Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.

• Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.

• Experience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners to resolve issues and improve processes.

• Clear written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.

• A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency.

Bonus points

These are a plus, not a requirement.

• Series 7 and 63

• Series 24

• Accredited ACH Professional (AAP)

• Accredited Payments Professional (APRP)

• Experience supporting multi-rail payment operations such as wires, ACH, checks, SWIFT, stablecoins, money market trading, or settlement workflows.

• Familiarity with AML, sanctions, fraud, or transaction monitoring programs in a regulated financial environment.

• Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work.

• Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response.

• Strong judgment around AI adoption, including when to use human review, how to validate outputs, and how to apply AI responsibly in a control-heavy environment.

• Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations.

• Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls.

Compensation

The expected salary range for this role is USD $119,328 - $149,160. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.