Mail Operations Supervisor

State Compensation Insurance Fund; California; On-site; USD 61,000 - 75,000; Full time

Job summary

State Compensation Insurance Fund is seeking a Mail Operations Supervisor in Solano County to lead the Vacaville Mail Operations and Legal Local Mail teams. The role targets secure, accurate, and timely processing of mail with frontline supervision and hands-on equipment operation.

You will supervise onsite staff, ensure service levels, and drive efficiency while maintaining compliance with USPS policies. This position is permanent, full-time and office-based.

Qualifications

• Supervise and develop staff; set expectations.
• Analyze workflow issues and allocate work; design, plan, and implement policies, procedures, and workflows.
• Achieve results according to objectives; research and analyze information; interpret and apply laws, regulations, policies, and procedures to make proactive decisions.
• Resolve sensitive issues and manage multiple projects and tasks; work independently and as part of a team.
• Communicate professionally and effectively, verbally and in writing, with stakeholders; prepare accurate reports for internal and external audiences.
• Maintain regular and predictable attendance; uphold EEO principles; maintain a safe work environment; defend against fraudulent activities.

Responsibilities

• Provide frontline supervisory leadership for Vacaville Mail Operations and Legal Local Mail, ensuring secure, accurate, and timely processing of all incoming and outgoing mail.
• Lead and support essential onsite employees; set clear expectations; delegate daily and weekly tasks; and ensure service level agreements are met.
• Serve as subject matter expert and regularly operate high‑speed inserters and other mail equipment (folding, metering, and related machinery).
• Ensure quality control procedures are followed for all checks prior to mailing; maintain secure mailroom access and shipment logging; oversee preparation of outgoing shipments.
• Maintain compliance with all mandatory USPS policies and procedures; leverage postal initiatives to reduce operational costs; ensure end‑of‑day checklist completion and sign‑off.
• Maintain the administrative infrastructure that supports Vacaville Mail Operations and Legal Local Mail (procedures and job aids, production metrics, postal resources, inventory, reporting).
• Monitor production operations and provide weekly metrics to management; present operational summaries during leadership meetings.

Skills

Lead & supervise staff

Analyze workflow & allocate work

Policy design & implementation

Achieve results & decisions

Communication skills

Attendance & compliance

Job description

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-538529

Position #(s): 402-440-4722-XXX

Working Title

Mail Operations Supervisor

Classification

BUSINESS SERVICE OFFICER I (SUPERVISOR)

$5,429.00 - $6,719.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions

Multiple

Work Location

Solano County

Telework

In Office

Job Type

Permanent, Full Time

Facility

Talent Acquisition/Staffing

Department Information

State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits. Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance yet value a healthy work/life balance.

Job Description And Duties

Calling all present and future leaders! Do you thrive in fast‑moving operational environments and enjoy supporting essential onsite teams? If so, Mail & Print Services has an exciting frontline leadership opportunity for you.

About The Role

• Provide frontline supervisory leadership for Vacaville Mail Operations and Legal Local Mail, ensuring secure, accurate, and timely processing of all incoming and outgoing mail.
• Lead and support essential onsite employees; set clear expectations; delegate daily and weekly tasks; and ensure service level agreements are met.
• Serve as subject matter expert and regularly operate high‑speed inserters and other mail equipment (folding, metering, and related machinery).
• Ensure quality control procedures are followed for all checks prior to mailing; maintain secure mailroom access and shipment logging; oversee preparation of outgoing shipments.
• Maintain compliance with all mandatory USPS policies and procedures; leverage postal initiatives to reduce operational costs; ensure end‑of‑day checklist completion and sign‑off.
• Maintain the administrative infrastructure that supports Vacaville Mail Operations and Legal Local Mail (procedures and job aids, production metrics, postal resources, inventory, reporting).
• Monitor production operations and provide weekly metrics to management; present operational summaries during leadership meetings.

Required Skills & Abilities

• Lead, supervise, direct, train, develop, monitor, motivate, appraise, and discipline staff.
• Analyze workflow issues and allocate/delegate work; design, plan, and implement policies, procedures, and workflows.
• Achieve results according to objectives; research and analyze information; interpret and apply laws, regulations, policies, and procedures to make proactive decisions.
• Resolve sensitive issues and manage multiple projects and tasks; work independently and as part of a team.
• Communicate professionally and effectively, verbally and in writing, with stakeholders; prepare accurate reports for internal and external audiences.
• Maintain regular and predictable attendance; uphold EEO principles; maintain a safe work environment; defend against fraudulent activities.

You will find additional information about the job in the Duty Statement.

Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.