Director of Banking Operations

Capitol Federal Savings Bank; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

Retirement and savings plans

Paid time off and holidays

Parental leave

Employee Assistance Program

Professional development and career成长

Job summary

Capitol Federal Savings Bank in Topeka, KS seeks a Director of Banking Operations to provide strategic leadership across consumer banking operations. Lead initiatives to improve efficiency, customer service, controls, and profitability while building high-performing teams.

The role demands a proven track record in retail banking operations, strong data analytics, and collaboration with cross-functional leaders to implement new products, services, and compliance practices.

Qualifications

• 8–10+ years in retail banking or banking operations.
• At least 5 years of managerial or officer-level leadership experience.
• Experience leading a large, multi-layered organization or team.
• Strong knowledge of consumer banking products, services, regulations, policies, and operational best practices.
• Ability to turn data and performance trends into action.
• MBA or advanced degree preferred.

Responsibilities

• Develop and lead banking operations strategy across consumer banking functions.
• Oversee digital banking, deposits, ACH/wire, check processing, card services, and fraud prevention.
• Establish KPIs, analyze trends, and report insights to senior leadership.
• Foster process improvement, efficiency, and scalable operations.
• Lead cross-functional initiatives with sales, technology, risk, and product teams.

Skills

Leadership

Strategic thinking

Data analysis

Communication

Problem solving

Regulatory knowledge

Presentation skills

Education

Bachelor's degree

MBA preferred

Job description

Job Description: Director of Banking Operations Location: Topeka, KS Employment Type: Full-Time

Lead the Future of Banking Operations at Capitol Federal At Capitol Federal Savings Bank, we have a long-standing commitment to helping individuals, families, and communities achieve financial success. Our employees are central to that mission, and we strive to create an environment where talented professionals can lead, innovate, grow, and build rewarding careers. We are seeking an accomplished Director of Banking Operations to provide strategic leadership across our consumer banking operations. This is a highly visible senior leadership opportunity for an experienced banking professional who knows how to translate strategy into results, lead complex operations, strengthen risk and compliance practices, and build high-performing teams. If you are a forward-thinking leader who enjoys improving how a bank operates while delivering exceptional customer and employee experience, we want to hear from you.

What You'll Do

• Lead banking operations strategy by developing and implementing initiatives that improve operational efficiency, customer service, controls, and profitability.
• Oversee key banking operation functions, including digital banking, regulated plans, deposit services, ACH and wire payments, check processing, card services, and fraud prevention.
• Use data to drive performance by establishing and monitoring KPIs, identifying trends, and providing actionable recommendations and performance updates to senior leadership.
• Champion operational excellence by evaluating processes, identifying opportunities for improvement, and implementing solutions that increase efficiency, consistency, and scalability.
• Drive innovation and modernization by introducing operating practices, tools, and technologies that improve service delivery, reduce costs, and strengthen controls.
• Maintain a strong risk and compliance environment, ensuring operations meet applicable banking regulations, legal requirements, and internal policies.
• Develop exceptional leaders and teams by coaching and mentoring operations managers and employees while fostering accountability, collaboration, and continuous development.
• Partner across the organization with leaders in sales, marketing, technology, product, finance, risk, and other areas to solve complex operational challenges and successfully introduce new products, services, and initiatives.
• Support organizational readiness and business continuity through periods of growth and change.
• Serve as a member of key governance committees, including the Information Technology Oversight Committee, Compliance Committee, Disclosure Committee, and Enterprise Risk Management Committee.
• Provide executive leadership with meaningful reporting and insights related to operational performance, customer satisfaction, compliance, risk, and financial results.

What You'll Bring

• Bachelor's degree.
• 8 to 10+ years of progressive experience in retail banking or banking operations.
• At least 5 years of managerial or officer-level leadership experience.
• Demonstrated success leading banking operations, process improvement initiatives, and complex cross-functional projects at a senior level.
• Experience leading a large, multi-layered organization or team.
• Strong knowledge of consumer banking products, services, regulations, policies, and operational best practices.
• Proven ability to develop and execute operational strategies aligned with broader business objectives.
• Strong analytical and problem-solving skills with the ability to turn data and performance trends into action.
• Excellent leadership, communication, interpersonal, and presentation skills.
• High level of integrity, professionalism, discretion, and attention to detail.
• Ability to manage competing priorities, solve complex challenges, and deliver results in a fast-paced environment.
• Preferred MBA or equivalent advanced degree.

The Leadership Style We're Looking For

The successful candidate will be a strategic, collaborative, and results-oriented leader who is equally comfortable setting long-term direction and addressing today's operational challenges.

You'll thrive in this role if you enjoy:

• Building and developing high-performing teams.
• Turning complex operational challenges into practical solutions.
• Using data to make informed decisions.
• Bringing teams together across organizational boundaries.
• Finding smarter, more efficient ways to serve customers.
• Balancing innovation with sound risk management and regulatory compliance.
• Leading through change while maintaining accountability and operational excellence.

Work Environment

This position is primarily based in our Topeka corporate office and works closely with senior leaders, branch leadership, and operational teams throughout the Bank. Regular in-office attendance is required. Occasional travel to branch locations and off-site meetings is required and may include overnight travel. Extended hours may occasionally be necessary based on business needs. The position primarily involves office and computer-based work, with occasional lifting of up to 10 pounds and the ability to navigate stairs during an emergency.

Why Capitol Federal?

Joining Capitol Federal means becoming part of an organization that values service, integrity, collaboration, professional growth, and long-term success.

Benefits

• Medical, dental, life, and disability insurance
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Parental leave
• Employee Assistance Program
• Professional development and career growth opportunities

CapFed® is an equal opportunity employer.

CapFed® is an equal opportunity employer.

About Us

At Capitol Federal® we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.