Mail Operations & Customer Service Specialist II

State of Texas; Town of Texas (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

State of Texas is seeking a CS Mail Operations Representative to provide customer service and handle mail-related inquiries at the OAG Mail Center. This role requires in-person work, knowledge of mail processes, and the ability to manage multiple tasks in a professional office setting.

The position emphasizes timely service, compliance with regulations, and collaboration with coworkers to support the agency's mission and daily operations.

Qualifications

• Graduation from high school or equivalent.
• Two years of full-time experience in administrative support, customer service, or mail center work; may substitute 30 college credits for experience.
• Knowledge of mail operations and processes.
• Ability to navigate locations in a timely manner and understand traffic regulations.
• Excellent oral and written communication and sound judgment.

Responsibilities

• Provide customer service and respond to mail-related inquiries.
• Perform mail processing and related office tasks at the OAG mail center.
• Coordinate with teammates to ensure accurate and timely handling of items.

Skills

Multitasking

Time management

Communication

Customer service

Decision making

Teamwork

Education

High school diploma

30 college credits substitution

Tools

Excel

Word

Outlook

Internet Explorer

Job description

State of Texas is seeking a CS Mail Operations Representative to provide customer service and handle mail-related inquiries at the OAG Mail Center. This role requires in-person work, knowledge of mail processes, and the ability to manage multiple tasks in a professional office setting.

The position emphasizes timely service, compliance with regulations, and collaboration with coworkers to support the agency's mission and daily operations.