OAG - Data & Information Services | Customer Service Rep II | 27-0054

State of Texas; Town of Texas (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

State of Texas is seeking a CS Mail Operations Representative to provide customer service and handle mail-related inquiries at the OAG Mail Center. This role requires in-person work, knowledge of mail processes, and the ability to manage multiple tasks in a professional office setting.

The position emphasizes timely service, compliance with regulations, and collaboration with coworkers to support the agency's mission and daily operations.

Qualifications

• Graduation from high school or equivalent.
• Two years of full-time experience in administrative support, customer service, or mail center work; may substitute 30 college credits for experience.
• Knowledge of mail operations and processes.
• Ability to navigate locations in a timely manner and understand traffic regulations.
• Excellent oral and written communication and sound judgment.

Responsibilities

• Provide customer service and respond to mail-related inquiries.
• Perform mail processing and related office tasks at the OAG mail center.
• Coordinate with teammates to ensure accurate and timely handling of items.

Skills

Multitasking

Time management

Communication

Customer service

Decision making

Teamwork

Education

High school diploma

30 college credits substitution

Tools

Excel

Word

Outlook

Internet Explorer

Job description

The Data and Information Services Division is seeking CS Mail Operations Representative whose work involves performing complex customer service for the Office of the Attorney General`s (OAG) Data and Information Services Division. Work involves providing customer service support and responding to mail related inquires. The OAG Mail Center performs a variety of functions that support the agency mission and activities by accurately processing 5 million incoming and outgoing items annually. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

• Education: Graduation from high school or equivalent
• Experience: Two years of full-time experience working in the following (or closely related) fields: administrative support, customer service, general office, or clerical experience in a professional office or mail center environment; may substitute thirty credit hours from an accredited college or university for the required experience
• Knowledge of mail operations and processes
• Knowledge of city streets and ability to navigate prescribed locations in a timely manner
• Knowledge of traffic regulations
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 50 lbs.
• Ability to travel (including overnight travel) up to 5%
• Must possess a valid Texas driver's license and good driving record
• Experience working in the Office of the Attorney General or other governmental agency
• Knowledge of Microsoft Excel, Word, Internet Explorer, and Outlook
• One year full-time general mail operations