Mail List Processing Specialist

RRD Company; Smyrna (TN); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary insurance

Parental leave

Tuition assistance

Employer discounts

Job summary

RRD Company is seeking a Data Specialist to support mailing and digital printing operations in Smyrna, TN. You will handle data files, run USPS-related checks, provide postage estimates, and coordinate with the Sales, Planning and Mailing teams to ensure accurate and compliant mailings.

The role requires strong attention to detail, proficiency with MS Office and Mail Manager, and the ability to work weekends/holidays as needed. Prior experience in print/mailing is valued.

Qualifications

• HS diploma or equivalent with 1+ years of relevant admin/operational support.
• Strong organizational skills and attention to detail.
• Proficient with MS Office and data processing software.
• Knowledge of USPS regulations and mail processes.

Responsibilities

• Operate and maintain data systems and software for mailing and digital printing equipment.
• Prepare data files for digital printing and check client art for postal compliance.
• Run data verification (CASS/NCOA) and prepare files for imaged output.
• Provide postage estimates and track payments; balance BT permit with Post Office.
• Train and support new and existing team members; communicates with stakeholders.
• Monitor project milestones via Mail Plan and participate in regular reviews.

Skills

Data entry

Mailing operations

MS Office

Attention to detail

Communication

Problem solving

Education

HS diploma

1+ years admin/operational support

Tools

Mail Manager

MS Access

Job description

• Compensation: USD 18.17 - USD 27.8 - hourly

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

• Mailing Specialists must be able to operate and maintain data systems and software for support of both mailing equipment and digital printing equipment.
• Duties include but are not limited to execution of letter shop instructions, processing client mail data, processing client variable data, providing record count estimates and purchasing mail lists, providing postage estimates and accounting for postage funds.
• Duties also include preparing data files for digital printing, checking client art to ensure the mailing panels meet postal regulations.
• Data Specialists must have a working knowledge of all current US Postal Service regulations pertaining to all classes of mail and be proficient at preparing files for addressing, sorting and labeling finishing mail.
• Data Specialists are also responsible for creating and/or maintaining file archives for completed jobs and documentation required by the USPS such as NCOA, etc.
• Work closely, providing direction and support, with the Customer, Sales, Planning
• and Mailing team to ensure integrity and accuracy maintained for all mailings.
• Responsible for data entry into various systems and/or data bases.
• Responsible for compiling maintaining, and verifying data and distributing information through the use of reports and queries to support operations.
• Would perform miscellaneous clerical tasks such as filing, mailing, and creation of folders.
• Responsible for training and supporting new and existing Team Members.

Qualifications

• Must have good oral and written communication skills sufficient to provide routine information, answer inquiries and/or refer calls.
• Requires good organizational skills, attention to detail and ability to solve problems related to duties of the job.
• Must be able to work weekends and holidays.
• HS diploma or equivalent with 1+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job
• Requires good knowledge of general/standard administrative/manufacturing operations procedures and methods to successfully complete the duties of the job.
• Must have general knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs related to the print manufacturing process or administrative support.
• Assist in leading the planning and implementation of the direct mail projects.
• Facilitate the definition of project scope, goals and deliverables.
• Plan and schedule project timelines.
• Track project deliverables using appropriate tools and analyze the environment so production can align with the USPS and meet customers’ expectations.
• Constantly monitor and report on progress of the project in Mail Plan and regularly scheduled meetings.
• Communicate effectively with the President, General Manager, the Production Manager, the Sales Team, and the Production Team, informing and updating them regularly to guarantee that sales objectives and client objectives are met.
• Receives data files from clients, checks them for validity, and formats them for importing to Mail Manager.
• Runs data verification (CASS and NCOA), and prepares files for ink jet and/or laser imaging.
• Provides postage estimates to clients and keeps track of payments received.
• Balances the account for BT’s permit at the Post Office.
• Assists bindery and shipping with administrative tasks when possible.
• Handles mail piece design questions, checks permit and non-profit status with the Post Office.
• Keeps up with changes in automation and addressing requirements.
• Checks client art (mailing panels) for meeting the various regulations for type and postage rate claimed.
• Gets Resident list counts and orders Resident, Demographic, and specialty lists.
• Light programming, such as geocoding – which isn’t really programming, but requires being competent with Access queries.
• Assists sales with customer questions/needs.
• Conducts mailing presentations
• Performs job cost analysis in our mailing/bindery department and provides direction on best practices.
• Assists with the implementation of any process change or enhancement in the mailing/bindery department.
• Print mailing paperwork
• Submit postal confirmations
• Update EPS for RRD
• Purchase stamps at post office
• Work closely with inkjet operator

Additional Information

Thesalary range for this role at the noted RRD location is $18.17 - $27.80 hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

• medical
• dental
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

All your information will be kept confidential according to EEO guidelines.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.